Customer Service Executive (Spa)

Amore Fitness Pte Ltd; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Free gym access

Incentives for beauty services

Birthday vouchers

Medical & Dental benefits

Career advancement opportunities

Training will be provided

Job summary

Amore Fitness Pte Ltd in Singapore is seeking a Customer Service Executive to be the voice of our brand, greeting members and guests with a smile and ensuring smooth daily operations. You will manage front-desk duties, assist walk-in customers, handle complaints, coordinate appointments, and support member transactions, while upholding a friendly, services-driven culture.

This full-time role offers gym access, beauty service incentives, birthday vouchers, medical benefits, and opportunities for

Qualifications

• Service oriented with strong interpersonal skills.
• Willing to work retail hours, 5 days per week.
• Customer service experience preferred.

Responsibilities

• Manage front-desk duties and enquiries professionally.
• Assist walk-in customers with prompt, attentive service.
• Attend, resolve and report complaints; escalate unresolved cases.
• Support customer-related matters including transactions records.
• Coordinate, record and update appointments and attendance.
• Update posters and promotional materials; display signage.
• Monitor outlet inventory and replenishment per procedures.
• Maintain branch cleanliness and image for excellent operations.

Skills

Customer service

Interpersonal skills

Retail flexibility

Education

GCE 'O' Level or GCE 'N' Level (Preferred)

Job description

More than a Customer Service Executive, I represent Amore Fitness’ branding positively in a myriad of settings.

As our Customer Service Executive, you are the voice of our brand by connecting actively with our customers. We are seeking customer-oriented, committed and patient individuals who are willing to assist our customers with a smile and ensure that our operations are running smoothly. Join us and be part of a dynamic and upbeat team that will value add your learning and growth as a Customer Service Executive!

Your contributions to our joint success:

• Manage front-desk duties and enquiries accurately and professionally.
• Serve and engage walk-in customers, ensuring prompt and attentive service.
• Attend, resolve and report customer complaints, escalating unresolved cases to the reporting manager.
• Support and assist all customer-related matters, including customers’ transactions records.
• Coordinate, record, monitor and update appointments and members’ attendance.
• Ensure all posters and promotional materials are updated and signage is visibly displayed.
• Monitor outlet inventory and replenish stock according to branch transfer procedures.
• Maintain branch cleanliness and image to ensure excellent operations.

What does it take to be a Customer Service Executive:

• Service oriented with good interpersonal skills
• Willing to work retail hours (5 days per week)

Perks you can look forward to:

• Free usage of gym facilities and fitness classes
• Incentives for beauty services and beauty care products
• Birthday vouchers
• Medical & Dental benefits
• Career advancement opportunities
• Training will be provided

We offer a competitive salary and benefits package based on merit and professional advantages of a dynamic environment that supports your development and recognizes your achievements.

We regret that only shortlisted candidates will be notified.

Job Type: Full-time

Education:

• GCE 'O' Level or GCE 'N' Level (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person