Customer Service Executive (MUST HAVE FREIGHT FORWARDING EXPERIENCE)

SEARCH PERSONNEL PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruiting agency in Singapore is seeking a Customer Service Executive with freight forwarding experience. The role involves managing customer inquiries, arranging shipments, and coordinating with various departments. Candidates must have at least 2 years of experience in the freight forwarding industry, a GCE 'O' Level or higher, and proficiency in MS Office. Bilingual candidates who can converse in both English and Mandarin are preferred. This position offers competitive compensation including a performance bonus.

Qualifications

• 2 years experience in freight forwarding (Air/Sea freight) is a must.
• Must speak English and Mandarin.
• Good communication and negotiation skills.

Responsibilities

• Attend to customer’s inquiries and booking of shipments.
• Arrange for space bookings and monitoring.
• Liaise with Import/Export Department for smooth execution.
• Prepare pre-alerts for shipments.
• Monitor arriving and uplift details and inform customers.
• Ensure compliance with special requests.
• Build and maintain good working relationships with customers.

Skills

Freight forwarding experience

Proficient in MS Office

Bilingual in English and Mandarin

MS Office proficiency

Education

GCE 'O' Level & above

Job description

• Position : Customer Service Executive (MUST HAVE FREIGHT FORWARDING EXPERIENCE) -ALL WELCOME
• Location : Tampines Industrial Crescent
• Working hours : 5 working days, Monday-Friday 8:30-5:30
• Salary (commensurate with experience) : Basic up to $4000+ Performance Bonus
• Duration : Perm
• Industry : Freight Forwarding Industry

Main Responsibilities

• Attending to Customer’s enquiries and booking of shipments
• Arrange for space bookings and monitoring
• Liaise closely with Import/Export Department for smooth execution for all jobs
• Preparation of all pre-alerts to all respective stations prior to arrival and departure of shipping
• Checking of arriving and uplift details each morning and also keep all Customers informed of the acquired information
• To check and ensure customers special request/handling is duly complied
• Deal with the respective parties effectively & efficiently, using a diplomacy and negotiation skills
• Good fillings systems and proper housekeeping
• Build and improve good working relationships with the internal and external customers

Requirements

• 2 year experience in freight forwarding (Air/Sea freight) Is a Must
• GCE’O’ Level & above
• Proficient in MS office applications
• Bilingual in both English and Mandarin to converse with Mandarin speaking clients
• Send your resume via Email: [e-mail]

Jane Chua

Deputy Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.