Customer Service Executive | Financial Services Industry

Recruit Express Pte Ltd; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

Recruit Express Pte Ltd invites applications for a 1-year full-time contract to support customer service operations. The role involves conducting customer call surveys, assessing concerns, and resolving complaints within service standards, while delivering timely feedback across multiple touchpoints.

You will contribute to process improvement projects and participate in requirements gathering and UAT where appropriate.

Qualifications

• Min. tertiary education, with more than 2 years experience in customer service managing complaints and/or service recovery.
• Knowledge of financial advisory sales process in insurance and investment products will be preferred.
• Ability to start work within short notice.

Responsibilities

• Conduct customer call surveys with accuracy and in a timely manner
• Determine whether survey responses require clarification or follow-up
• Assess customer concerns and resolve any complaints in an independent, effective and timely manner within the firm’s service standards
• Deliver timely and quality responses to customers feedback received through multiple service touch points
• Provide support in Customer Service projects and process improvement initiatives, including requirements gathering, UAT, issue tracking and post-implementation follow-up

Skills

Customer service

Complaint handling

Service recovery

Financial products knowledge

Education

Tertiary education

Job description

Job Description:

• Conduct customer call surveys with accuracy and in a timely manner
• Determine whether survey responses require clarification or follow-up
• Assess customer concerns and resolve any complaints in an independent, effective and timely manner within the firm’s service standards
• Deliver timely and quality responses to customers feedback received through multiple service touch points
• Provide support in Customer Service projects and process improvement initiatives, including requirements gathering, UAT, issue tracking and post-implementation follow-up

Requirements:

• Min. Tertiary education, with more than 2 years experience in customer service managing complaints and/or service recovery
• Knowledge of financial advisory sales process in insurance and investment products will be preferred
• Ability to start work within short notice

Successful candidate will be offered a 1-year full time contract

EA Licence No.: 99C4599
EA Registration No.: R1104662
EA Personnel: Celine Tan Si Ling