Client Servicing Analyst #Financial - 1 Yr ($4K to $4.7K) #NJA

Recruit Express Pte Ltd; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a customer service professional with 3–5 years of experience in financial services to manage call surveys and resolve complaints effectively. The role also involves supporting service improvement initiatives, gathering requirements, testing, data prep, and post-implementation follow-up, with responsibilities including escalation assessment and timely responses.

Ideal candidates will have strong communication skills, the ability to handle ambiguous responses,

Qualifications

• Minimum 3–5 years in Customer Service within the Financial Services industry.
• Experience in conducting customer call surveys and handling ambiguous responses.
• 2 years’ experience in managing escalated complaints and follow-ups.

Responsibilities

• Manage call surveys with accuracy and timely execution.
• Resolve complaints independently and promptly within service standards.
• Deliver timely, quality responses to customer queries from service touchpoints.
• Support customer service projects and process improvements, including requirements gathering and post-implementation follow-up.
• Perform other duties to meet department goals and determine if clarifications are needed.
• Assess whether customer concerns require escalation for management attention.

Skills

Customer service

Call surveys

Escalation handling

Job description

• Manage call surveys with accuracy and in a timely manner
• Resolve complaints in an independent, effective and timely manner within the firm’s service standards
• Deliver timely and quality responses to customers’ queries and feedbackreceived through customer service touch points
• Support Customer Service projects and process improvement initiatives, including requirements gathering, user testing, data preparation, issue tracking andpost-implementation follow-up
• Any other duties assigned to meet the firm and department goals
• Determine when survey responses require clarification or follow-up.
• Assess whether customer concerns should be escalated for review and management attention

Requirements

• Minimum 3 to 5 years in Customer Service experience within the Financial Services Industry
• Experience in conducting customer call surveys, including handling ambiguous customer responses
• 2 years’ experience in managing escalated complaints, service recovery and complaint-related follow-ups (preferred)

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599