12 Months Insurance Customer Service Executive (Complaints) #BYR

Recruit Express Pte Ltd; Singapore; Vor Ort; SGD 42.000 - 64.000; Vollzeit

Zusammenfassung

Recruit Express Pte Ltd in Singapore seeks a customer service professional to conduct surveys, handle queries and feedback within defined timelines, and resolve issues in the financial services sector.

The role demands strong communication, active listening and problem-solving skills, with the ability to work independently, multitask, and meet service timelines. Proficiency in MS Excel is preferred; CMFAS certifications are advantageous.

Qualifikationen

• 3-5 years of Customer Service experience within the Financial Services industry.
• Experience in customer call surveys, feedback and complaint handling.
• Experience in escalated complaints and service recovery preferred.
• Knowledge of financial advisory processes, insurance and investment products is advantageous.
• Strong communication, active listening and problem-solving skills.
• Able to work independently, multitask and meet service timelines.
• MS Excel proficiency preferred.
• CMFAS certifications preferred.

Aufgaben

• Conduct customer call surveys accurately and within required timelines.
• Handle customer queries, feedback and complaints professionally and promptly.
• Identify cases requiring clarification, follow-up or escalation.
• Manage escalated complaints, service recovery and follow-ups.
• Support customer service projects and process improvement initiatives, including user testing, data preparation and issue tracking.
• Maintain clear and accurate documentation of customer interactions.

Kenntnisse

Customer service

Communication

Active listening

Problem solving

Multitasking

Independence

Ausbildung

CMFAS certifications

Tools

MS Excel

Jobbeschreibung

Responsibilities

• Conduct customer call surveys accurately and within required timelines.


• Handle customer queries, feedback and complaints professionally and promptly.


• Identify cases requiring clarification, follow-up or escalation.


• Manage escalated complaints, service recovery and follow-ups.


• Support customer service projects and process improvement initiatives, including user testing, data preparation and issue tracking.


• Maintain clear and accurate documentation of customer interactions.

Requirements

• 3-5 years of Customer Service experience within the Financial Services industry.


• Experience in customer call surveys, feedback and complaint handling.


• Experience in escalated complaints and service recovery preferred.


• Knowledge of financial advisory processes, insurance and investment products is advantageous.


• Strong communication, active listening and problem-solving skills.


• Able to work independently, multitask and meet service timelines.


• MS Excel proficiency preferred.


• CMFAS certifications preferred.