Customer Service Executive (6 months maternity cover)

American President Lines; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

CMA CGM Group is seeking a Customer Service Executive (6 months maternity cover) in Singapore to manage non-standard shipments, liaise with sales, operations and customers, and ensure accurate documentation from booking to service delivery.

You will handle DG, OOG, breakbulk, reefer cargo, and support continuous customer experience improvements, while meeting strict regulatory and service levels in a dynamic shipping environment.

Qualifications

• Diploma/Degree holders with strong knowledge in shipping industry and minimum 2–4 years of experience in freight forwarding, carrier customer service, or ground handling operations.
• Strong customer-facing skills with ability to build and nurture relationships.
• Basic proficiency in MS Office with strong analytical & reporting aptitude.

Responsibilities

• Exception handling, problem resolution and continuous improvement.
• Meet all call and email turnaround times to ensure high customer satisfaction.
• Expedite handling of all customer interactions and coordinate with shared services to resolve needs.
• Coordinate with sales, documentation and operations to support non-standard shipments (DG, OOG, Breakbulk).
• Promote CSAT surveys and feedback to improve service levels.

Skills

Shipping knowledge

Customer service

MS Office

Communication skills

Problem solving

Education

Diploma/Degree

Job description

Customer Service Executive (6 months maternity cover)

Req ID: 590185 Posting Start Date: 21/09/2026

Singapore, SGP CMA CGM Temporary contract

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role Overview

As an integral part of Sales, Documentation and Operation interface, you'll oversee the entire logistics process and manage client relationships specifically for non-standard shipments such as Dangerous Goods (DG), Out of Gauge (OOG), Breakbulk, and specialized reefer commodities. Your responsibilities will include bridging the gap between high-level sales strategies and ground operations, making sure our complex shipping requirements are handled efficiently while maintaining strict adherence to regulatory standards. The role is to support our customers throughout their shipment journey, from booking all the way to service delivery. He/she takes the lead in liaising with appropriate internal and external parties to promptly resolve issues or to provide the needed information.

Key Responsibilities

Customer Service (70%)

• Exception handling, problem resolution and continuous improvement.
• Meet all call and email turnaround times as required to ensure high customer satisfaction level.
• Expediently handles all customer interactions.
• Work with various departments, including shared services centres to promptly resolve customer needs and issues to meet/exceed service deliveries.
• Manage accounts based on customer facing activities, working closely with the ARO Key Account team
• Promote Csat – Surveys and feedbacks

Operations (30%)

• Manage operational requests (re-export, return cargo, DIT, Diversion, Service recoveries, transhipment declaration, change of Operator code and Inter gateway, Portnet releases)
• Attend to customer’s requests for container re-use, cargo claims, cross-bookings, container detention, damage container handling and depot cleaning/washing issues.
• Coordinate operational transaction / stowage requirements (DG, OOG etc)
• Managing special cargo (OOG, Breakbulk, DG, Reefer, Military and Commercial Cargo) process from booking to loading

What We’re Looking For

• Diploma/Degree Holders with strong knowledge in shipping Industry and with minimum
• 2–4 years of experience within freight forwarding, carrier customer service, or ground handling operations.
• Commitment in delivering the best Customer Experience
• Knowledge in DG/ OOG special cargo handling
• Great customer-facing skills with ability to build and nurture relationships
• Basic proficiency in MS Office with strong analytical & Reporting aptitude
• Effective communication, interactive skills and good presentation skills (Ability to articulate various business scenarios with customers, senior business leaders & middle management)

Why Join CMA CGM

• Be part of a global leader in shipping and logistics with ambitious growth plans.
• Work in a collaborative, inclusive, and supportive environment.
• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and regional exposure.

This role is opened for local employment only.

Salary package (local) & job title shall commensurate with experience.

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. Thisis more than a job. It’s a journey on which you rise.

Come along on CMA CGM’s adventure !