Customer Service Executive | 12-Month Contract

BGC Group Pte Ltd; Singapore; Sur place; SGD 27 000 - 38 000; Plein temps

Résumé du poste

BGC Group Pte Ltd is seeking a service-oriented candidate for a 12-month, full-time contract role in Singapore. You will provide frontline counter service to the public at service hubs, help visitors understand court processes, and handle enquiries and applications for records and appeals.

You will also ensure documents are properly filed and contribute ideas to improve service quality and processes, leveraging your MS Word/Excel/PowerPoint skills and CRM experience where relevant.

Qualifications

• Pleasant service attitude and strong communication skills are required.
• Ability to manage multiple tasks and work independently or in a team.
• Proficiency in Microsoft Word, Excel and PowerPoint is required.
• CRM experience and fluency in additional languages are advantageous.

Responsabilités

• Provide frontline counter service to members of the public at service hubs.
• Respond to enquiries and receive applications for court records and appeals.
• Check submitted documents for proper filing and accuracy.
• Contribute ideas to improve service quality and processes.

Connaissances

Customer service

Communication

Attention to detail

Multitasking

Teamwork

MS Word

MS Excel

MS PowerPoint

CRM

Languages

Outils

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Description du poste

Join a service excellence team supporting members of the public at service hubs. In this 12-month, full-time contract role, you will provide frontline counter service and help visitors understand court processes.

You will respond to enquiries, receive applications for court records and appeals, and check that submitted documents are properly filed. You will also contribute ideas to improve service quality and processes.

We are looking for someone with a pleasant service attitude, strong communication skills and good attention to detail. You should be able to manage multiple tasks, work independently and as part of a team, and remain composed when handling difficult situations. Proficiency in Microsoft Word, Excel and PowerPoint is required.

Experience in a people-facing service or hospitality role is an advantage. CRM experience and fluency in additional languages are also advantageous.