Customer Service Executive

T32 DENTAL CENTRE PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Medical & Dental benefits

14 days Annual Leave

Performance bonus

Long service cash awards up to $2,000

Career progression

Job summary

T32 Dental Centre Pte. Ltd. seeks a friendly Front Desk professional to join our team in Singapore. You will handle patient registrations, scheduling and inquiries, while ensuring high standards of service and satisfaction across the clinic.

The role requires excellent communication and a patient-focused attitude, with the ability to multi-task and work independently. We offer medical and dental benefits, leave entitlements, and opportunities for career progression.

Qualifications

• Strong communication skills and patient-centric service mindset.
• Excellent telephone etiquette and professional email/ SMS etiquette.
• Ability to multi-task, solve problems and manage time effectively.

Responsibilities

• Provide excellent front-desk service and respond to patient needs to ensure satisfaction.
• Handle patient enquiries and feedback professionally, including phone calls.
• Be accountable for quality of service and patient satisfaction rates.
• Identify opportunities to recommend suitable treatment plans.
• Manage front-d desk processes: registration, appointment scheduling, payments, emails and SMS inquiries.
• Communicate new initiatives to patients professionally.
• Handle and record all inbound calls and inquiries from referrals, social media and direct bookings.

Skills

Communication

Telephone etiquette

Customer service

Multitasking

Healthcare experience

Job description

JOB RESPONSIBILITIES:

Front Desk

• Ensure excellent service standards, respond efficiently to customers’ needs and maintain a high level of customer satisfaction.

• Handle and resolve our patient’s enquiries and/or feedback in a professional and tactful manner, including answering of phone calls.

• Be accountable for overall Quality of Service and Patient Satisfaction rate.

• Identify opportunities to recommend suitable treatment plans to our patients.

• Perform all front-desk routine matters, such as registration, scheduling of appointment, processing payments and handling email and SMS enquiries.

• Communicate new initiatives to patients in a professional and tactful manner.

• Handle, process and record all inbound calls, responses, enquiries and customer interactions

  from various referral sources, social media platforms and direct call-ins for new patient

  appointment bookings.

REQUIREMENTS:

• Preferably with 2 years of relevant experience in healthcare or similar capacity.

• Possess strong communication skills, patient and genuinely excited to help customers.

• Able to multi-task, problem-solve and manage time efficiently.

• Customer-oriented with passion in serving customers.

• Independent player and is motivated to complete any task without much supervision.

• Excellent telephone etiquette.

• xperience in healthcare or service-related industries is an advantage.

JOB DETAILS:

• 5 working days with 2 off days!

• 40 working hours per week.

JOB BENEFITS:

• Exciting career progression!

• Long service cash awards. Up to $2,000!

• Medical & Dental benefits.

• 14 days Annual Leave (Can increase up to 18 days)

• Additional leaves (Birthday, Marriage etc.)

• Performance bonus.

LOCATIONS: Central and west location available