Customer Service Executive

CPF Board; Singapore; Hybrid; SGD 30,000 - 50,000; Full time

Benefits offered by this job

Professional training opportunities

Promotion opportunities

Hybrid work model

Comprehensive reward package

Job summary

CPF Board in Singapore is looking for passionate individuals to join our Customer Service Team. You will empower CPF members by addressing their queries about retirement, healthcare, and housing needs with a professional touch.

This role requires strong customer service and communication skills, with experience in a call center environment being desirable. We offer a hybrid working model, opportunities for skill development, and a comprehensive benefits package.

Qualifications

• Experience in a call center environment.
• Ability to engage with customers professionally and compassionately.
• Capable of resolving issues efficiently.

Responsibilities

• Manage and deliver personalized service to address inquiries.
• Engage with members to provide exceptional experiences.
• Identify and address customer needs for total satisfaction.

Skills

Customer service skills

Strong communication skills

Problem-solving abilities

Quick learning

Job description

What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

What you will be working on

Our Customer Service Department serves as the primary interface between our organization and CPF members. As part of the Customer Service Team, you will assist CPF members in making well‑informed decisions about their CPF savings by understanding and addressing their information needs with a professional and compassionate approach.

• Manage and deliver personalized service to address CPF members’ enquiries related to CPF schemes and services through various channels, including but not limited to calls (video calls included), counters, text messaging, contact centres and service centres.
• Engage with CPF members in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
• Identify and address CPF members’ needs, with a goal of achieving total satisfaction.

What are we looking for

• Strong customer service skills to handle inbound and outbound phone calls, email requests, and face‑to‑face interactions.
• Relevant experience in a call centre environment.
• Strong communication skills, including active listening and clear articulation.
• Problem‑solving and conflict‑resolution abilities, with the ability to tactfully address and elevate issues.
• Quick learning and on‑the‑spot thinking, with a customer‑first mindset.
• Ability to provide support, answer questions, and resolve issues efficiently.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences. Candidates without work experience are encouraged to apply. Please provide an official or unofficial copy of your academic transcript and any other relevant documents or certificates.

Benefits

• Opportunity for professional training and skill development.
• Promotion opportunities based on performance.
• Vibrant community of colleagues and a collaborative work environment.
• Hybrid work model with remote flexibility, subject to service needs.
• Flexible dress code.
• Comprehensive reward package including annual leave, pro‑family leave, medical and dental benefits, and access to recreational activities.