Customer Service Executive

Nts Group; Singapore; On-site; SGD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Annual Wage Supplement

Life & Medical Insurance

Personal growth opportunities

Up to 18 days annual leave

Job summary

NTS Singapore is seeking a Customer Service Executive to drive end-to-end order management and daily customer communications in a manufacturing/precision engineering setting.

You will be the primary link between customers and internal teams including Sales, Planning, Production, Logistics, Quality, and Engineering to secure on-time delivery and high customer satisfaction, while maintaining accurate data in ERP/CRM and reports for management.

Qualifications

• 3–5 years in customer service/order management in manufacturing or precision engineering.
• Understanding of engineering drawings, tolerances, and ECR/ECO.
• Proficient with ERP/CRM and MS Office.
• Ability to manage multiple priorities and collaborate across cross-functional teams.

Responsibilities

• Process and manage customer orders including ERP entry and data maintenance.
• Monitor order fulfilment, shipments, and delivery commitments (RDD/PDD).
• Serve as primary contact for customer inquiries and documentation requests.
• Coordinate with Sales, Planning, Production, Logistics, Quality, and Engineering.
• Maintain records in ERP/CRM and generate reports on OTIF, backlog, and shipments.
• Ensure SOP compliance and support continuous improvement.

Skills

Customer service orientation

Communication skills

Stakeholder management

Analytical thinking

Attention to detail

Education

ITE/Diploma/Degree in Engineering/Supply Chain/Business

Tools

ERP/CRM systems

MS Office

Job description

# Customer Service Executive* Singapore* 44 - 44 hoursApply directlyAt NTS, we make it possible together. Technology inspires and drives us; it is our passion. Every day we work on unique solutions to complex challenges. Whether it's ultra complex or ultra precise solutions, we are proud of what we do and what we deliver. Want to find out together what's possible? Do you want to exceed customer expectations and achieve the highest customer satisfaction? Are you driven, enthusiastic and does your heart beat faster with high-tech product development? Then get started as **Customer Service Executive** at **NTS Singapore** and let's make it possible together.### **Job Description**As Customer Service Executive at NTS Singapore you will manages end-to-end sales order activities and day-to-day customer communication to ensure accurate, timely, and complete order fulfilment for key customers in a manufacturing / precision engineering environment. The role is the main liaison between customers and internal teams such as Sales, Planning, Production, Logistics, Quality, and Engineering to secure on-time delivery and a high level of customer satisfaction.**Furthermore, your key responsibilities are:*** Process and manage customer orders, including order verification, ERP entry, acknowledgements, and maintenance of accurate order data* Monitor and coordinate order fulfilment activities, including RDD/PDD management, shipment schedules, and customer delivery commitments* Serve as the primary contact for customer enquiries, order updates, documentation requests, and service-related issues* Build strong customer relationships and provide timely resolution or escalation of order, delivery, and documentation concerns* Coordinate with Sales, Planning, Production, Logistics, Quality, and Engineering teams to align customer requirements, production schedules, shipments, and engineering changes* Maintain accurate customer, order, shipment, and backlog records in ERP/CRM systems and ensure document traceability* Prepare and analyze reports on order performance, OTIF, backlog, shipment status, and past-due orders for management and customer reviews* Ensure compliance with SOPs, support continuous improvement initiatives, provide team backup support, and perform other assigned duties### **Job Requirements*** ITE, Diploma, or Degree in Engineering, Supply Chain, Business, or a related technical discipline* Minimum 3–5 years of customer service, order management, quotation, or project coordination experience within a manufacturing or precision engineering environment* Strong understanding of engineering drawings, manufacturing processes, tolerances, and engineering change management (ECR/ECO)* Proficiency in ERP/CRM systems and Microsoft Office applications* Strong customer service orientation with excellent communication and stakeholder management skills* Effective analytical, problem-solving, and decision-making abilities* High attention to detail with strong data accuracy and system discipline* Ability to manage multiple priorities concurrently and collaborate effectively across cross-functional teams with a continuous improvement mindset* #### **Your terms of employment** At NTS, we combine our passion for technology with innovative solutions to complex challenges. You get the freedom and confidence to fully use and develop your talents in a dynamic and energetic environment. We invest both in technology and in you as a future colleague! Your unique challenge at NTS includes at least the following conditions: + Competitive salary; + Annual Wage Supplement; + Term Life & Medical Insurance Coverage; + Personal growth and development opportunities through training and/or education; + Up to 18 days of Annual Leave.* #### **About NTS**### Interested in this vacancy or would you like to know more?Apply now and send your CV (and cover letter) via the application button above. For more information about this vacancy or our organisation, please contact Recruiter Denise Lai using the details below.