Customer Service Executive

MINT MEDIA SPORTS PTE. LTD.; Singapore; On-site; SGD 26,000 - 38,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Career progression

Job summary

Prime Padel, a regional lifestyle and sports experience brand, is seeking a Customer Service Executive in Singapore. You will be the face of the company, delivering exceptional service while learning operations management and preparing for future leadership.

This entry-level role suits a fresh polytechnic graduate with an interest in media or sports. You will engage customers, assist with bookings, support marketing efforts, and participate in a structured management-training track that could

Qualifications

• Diploma from a polytechnic in business, comms/media, marketing or hospitality preferred.
• Excellent interpersonal and communication skills.
• Proactive and customer-focused mindset.
• Interest in sports and eagerness to learn about Padel.
• Ability to adapt in a fast-paced, growing environment.
• Willingness to take on additional responsibilities for career development.

Responsibilities

• Provide top-notch customer service by addressing inquiries, bookings, and feedback.
• Assist in the day-to-day operations of our Padel courts, ensuring a smooth and enjoyable experience for all customers.
• Support marketing and community-building initiatives to grow our customer base.
• Collaborate with the team to streamline processes and improve services.
• Participate in management training programs to prepare for future leadership roles.
• Contribute to the development and execution of expansion plans across the region.

Skills

Interpersonal skills

Communication

Proactive mindset

Customer-focused

Adaptable

Growth mindset

Education

Diploma from polytechnic

Job description

About Us:

Prime Padel is a lifestyle and experience company offering world-class courts, exceptional service, and a thriving community in Singapore, Malaysia, and Indonesia. As we expand across the region, we are looking for a motivated individual to join our team and grow with us.

Job Description:

As a Customer Service Executive, you will be the face of Prime Padel, ensuring exceptional customer experiences while learning the ropes of managing operations. This role is perfect for a fresh polytechnic graduate with a passion for media or sports, excellent communication skills, and a hunger to grow into a managerial role.

Key Responsibilities:

• Provide top-notch customer service by addressing inquiries, bookings, and feedback with professionalism and efficiency.
• Assist in the day-to-day operations of our Padel courts, ensuring a smooth and enjoyable experience for all customers.
• Support marketing and community-building initiatives to grow our customer base.
• Collaborate with the team to streamline processes and improve services.
• Participate in management training programs to prepare for future leadership roles.
• Contribute to the development and execution of expansion plans across the region.

Requirements:

• Diploma from a polytechnic (business, comms/media, marketing or hospitality-related fields preferred).
• Excellent interpersonal and communication skills.
• A proactive and customer-focused mindset.
• Interest in sports and an eagerness to learn about Padel.
• Ability to adapt and thrive in a fast-paced, growing environment.
• Willingness to take on additional responsibilities as part of career development.

What We Offer:

• Competitive salary and benefits package.
• Comprehensive on-the-job training and mentorship.
• Opportunities to grow into a managerial role as we expand regionally.
• A dynamic, team-oriented work environment in the exciting sports and lifestyle industry.
• Be part of a company shaping the future of Padel in Southeast Asia.