Customer Service Coordinator

INFINITY GLOBAL; Singapore; On-site; SGD 42,000 - 70,000; Full time

Benefits offered by this job

14 vacation days

Health insurance (Singlife)

Great office location near Robertson Q

Public transport access

Job summary

Infinity Global is seeking a Customer Service Coordinator to support account teams and retail locations, ensuring accurate and timely sales order processing and responsive inquiries.

You will collaborate with departments, 3PLs, and customers, manage order acknowledgements, inventory checks, and reporting, with a focus on exceptional service in a fast-paced environment.

Qualifications

• Associate degree in Business or 4+ years of related experience.
• 1-2 years of experience in high-volume, fast-paced customer service role.
• Proficient in MS Office applications (PowerPoint, Excel, Outlook, Word).
• Excellent verbal and written communication skills.
• English as business language; proficiency in Japanese, Korean or Mandarin Chinese is a plus.

Responsibilities

• Process transactions including sales orders, returns and cancellations using internal ERP software.
• Provide exceptional customer service by answering inquiries quickly and correctly.
• Create and provide order acknowledgements to customers.
• Coordinate with other departments, 3PLs, and customers to ensure timely processing, delivery, and invoicing.

Skills

MS Office

Communication

Multitasking

Self-training

Report generation tools

Education

Associate degree in Business

Tools

SharePoint

Yellowfin

Pentaho

Job description

About Infinity Global

Infinity Global partners with the world's most iconic luxury brands to deliver innovative, sustainable, and personalised brand solutions. Acting as an extension of our clients' teams, we provide end-to-end services spanning packaging development, sourcing, manufacturing, global supply chain management, inventory management, distribution, and business intelligence.

At Infinity Global, we are committed to developing our employees while helping them achieve their career goals. When possible, we prefer to promote from within and have a strong desire to see our employees succeed. We seek candidates who are enthusiastic, hardworking, team-oriented, and motivated to solve complex problems.

About The Role

The Customer Service Coordinator assists account teams and customer retail locations to ensure accurate and timely completion of the sales order process. This role also serves as a contact for customer service-related inquiries regarding designated accounts and assists the Account Team in daily operations.

Key Responsibilities

• Process transactions, including sales orders, returns, and cancellations using internal ERP software
• Provide exceptional customer service by answering customer inquiries quickly and correctly
• Create and provide order acknowledgements to customers
• Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders
• Analyze customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager
• Collaborate with the Account Team to monitor and manage inventory
• Approve and release sales orders for warehouse fulfillment and prepare shipping documents
• Maintain a thorough understanding of designated accounts, including product knowledge, in order to make effective suggestions to the Account Manager
• Prepare various account-related reports for the Account Manager to review
• Assist the Account Team with daily functions

Requirements

• Associate degree in Business or similar field or 4+ years of experience in a related role preferred
• 1-2 years of experience in high volume, fast-paced customer service role
• Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word
• Excellent verbal and written communication skills
• English is our business language. Proficiency in Japanese, Korean or Mandarin Chinese will be a plus.
• Excellent organizational skills and ability to multitask/prioritize based on urgency
• Ability to quickly self-train on various programs, such as SharePoint, Yellowfin, and Pentaho
• Preferred experience with report generating software, such as Pentaho
• Knowledge of the metric system, multi-currency transactions, time zones, and geography
• PERKS AND BENEFITS
• Competitive compensation and benefits package, 14 vacation days, supplementary Health insurance by Singlife.
• Great office location near Robertson Quay, easily accessible by public transport.

The Partner Trusted by the World’s Leading Luxury Brands

We’re proud to be the single-source solution for luxury retailers, offering innovative, sustainable, and personalized solutions, from product development and manufacturing to global distribution to data management.

With each program, we collaborate with our clients to anticipate their needs- developing custom strategies that allow us to act with agility-quickly responding to challenges and rapidly shifting positions to meet the opportunities in this ever-changing environment.