Customer Service Coordinator

NOV; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

NOV in Singapore seeks a Customer Service Coordinator to serve as the central hub for sales activities, handling enquiries, quotations, order entry, and project coordination from quote to delivery. You will collaborate with customers and internal teams to verify purchase orders, process orders, and generate order acknowledgements and invoices to ensure a seamless experience and timely information flow.

A Diploma with about 3 years of relevant experience, strong MS Office skills, and ERP

Qualifications

• Minimum Diploma (fresh graduates welcome).
• Approximately 3 years of relevant work experience.
• Proficient in Microsoft Office (Excel, Word).
• Knowledge of Syteline ERP is an advantage.
• Strong interpersonal and communication skills.
• Ability to work spontaneously and adapt to changing priorities.
• Team player capable of operating with minimal supervision.
• Attention to detail and strong organizational abilities.
• Customer-focused mindset with problem-solving orientation.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Process enquiries, quotations, orders and shipments accurately and timely.
• Verify purchase orders against quotations and validate material/service orders.
• Liaise with customers to confirm schedules and follow up on payments, BG and LC matters.
• Coordinate with internal departments for order processing and obtain necessary details for quotes.
• Enter sales orders, issue Field Service order, and generate order acknowledgements/proforma invoices.
• Prepare and send supporting billing documents for service orders.
• File all customer-related documents according to company procedures.
• Follow up on actions required to meet customer requirements.
• Perform any other duties as assigned by management.

Skills

Interpersonal skills

Communication

Multitasking

Adaptability

Education

Diploma

Tools

Syteline ERP

Microsoft Excel

Microsoft Word

Job description

Job Description

The Customer Service Coordinator will act as the central hub for all sales-related activities, handling enquiries, quotations, order entry, and project coordination. You will work closely with customers and internal teams to verify purchase orders, processing & managing orders, ensuring a seamless experience from quote to delivery.

Responsibilities

• Process enquiries, quotations, orders and shipments accurately and timely
• Verify purchase orders against quotations and validate material/service orders
• Liaise with customers to confirm schedules and follow up on payments, BG and LC matters
• Coordinate with internal departments for order processing and obtain necessary details for quotes
• Enter sales orders, issue Field Service order, and generate order acknowledgements/proforma invoices
• Prepare and send supporting billing documents for service orders
• File all customer-related documents according to company procedures
• Follow up on actions required to meet customer requirements
• Perform any other duties as assigned by management

Qualifications

• Minimum Diploma (fresh graduates welcome)
• Approximately 3 years of relevant work experience
• Proficient in Microsoft Office (Excel, Word)
• Knowledge of Syteline ERP is an advantage
• Strong interpersonal and communication skills
• Ability to work spontaneously and adapt to changing priorities
• Team player capable of operating with minimal supervision
• Attention to detail and strong organizational abilities
• Customer-focused mindset with problem-solving orientation
• Ability to manage multiple tasks and meet deadlines

About Us

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.

About The Team

Corporate

Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.