Customer Service & Case Resolution Executive

St Engineering; Singapore; Presencial; SGD 40 000 - 54 000; Tempo integral

Resumo da oferta

ST Engineering in Singapore seeks a Customer Service Executive (DSC/ET) in the North region to analyse cases, coordinate with stakeholders, and manage inquiries related to national service enlistment. You will interact with appellants to clarify information, provide guidance, and ensure timely follow-up to closure.

Responsibilities include receiving cases, documenting background details, communicating with internal teams and external agencies, and preparing submissions and reports with accuracy.

Qualificações

• Energetic individual who can work independently and in a team.
• Track record of customer service experience and competency.
• Excellent communication and interpersonal skills.
• Able to handle different types of customers and complex cases.
• Strong analytical and problem solving skills.
• Proven leadership skills will be an advantage.
• Meticulous with attention to detail; service-oriented and team focused.
• Proficient in Microsoft Office (Excel & Word).
• Polytechnic Diploma/Degree.

Responsabilidades

• Provide operational and administrative support to pre-enlistment medical activities and related services.
• Receive cases, analyse background and follow up actions.
• Communicate with appellants and internal stakeholders for actions.
• Correspond with agencies to retrieve data for case resolution or submission.
• Investigate process gaps to determine root cause and advise rectifications.
• Support audits and track submission of reports.
• Provide clear advice and responses to queries via phone or email.
• Carry out administrative tasks to ensure processes are complete.

Conhecimentos

Customer service experience

Communication skills

Analytical thinking

Problem solving

Leadership

Team player

Formação académica

Polytechnic Diploma/Degree

Ferramentas

Microsoft Excel

Microsoft Word

Descrição da oferta de emprego

ST Engineering in Singapore seeks a Customer Service Executive (DSC/ET) in the North region to analyse cases, coordinate with stakeholders, and manage inquiries related to national service enlistment. You will interact with appellants to clarify information, provide guidance, and ensure timely follow-up to closure.

Responsibilities include receiving cases, documenting background details, communicating with internal teams and external agencies, and preparing submissions and reports with accuracy.