Customer Response Officer (12 Hrs Shift Work, Changi)

SINGAPORE AERO SUPPORT SERVICES PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Singapore Aero Support Services Pte. Ltd. is seeking an Operations Assistant to act as the focal point for customer updates on aircraft status, work progression and the smooth running of FH3P daily operations.

You will manage flight schedules in WATS, ensure timely communication of disruptions to customers, generate daily movement reports and coordinate with MCC/airlines. Strong MS Office skills and the ability to work 12-hour rotating shifts including weekends and public holidays are required.

Qualifications

• Possess good communication skills.
• Good experience in MS Office (Word, Excel, PowerPoint).
• Able to work under pressure and on 12-hour rotating shifts (including weekends and public holidays).

Responsibilities

• Serve as a focal point of contact for customer on aircraft status monitoring, work progression and smooth running of FH3P daily operations.
• Updating of flight schedules into WATS and ensure that all re-timed flights are manually amended in WATS.
• Ensure precise and on time communication regarding all schedule disruptions with customers.
• Generate daily flight movement report.
• Ensure that EOHFs are correctly raised for all chargeable transits.
• Collating seasonal flight schedules
• Scanning and forwarding of tech logs/fuel chits/TR check sheets to MCC/airlines.
• Monitor and manage incoming telex and emails from Airlines regarding changes to a/c type, equipment, work requirements to ensure customers’ requests are processed.
• Follow through with differing post-flight operating procedures, depending on the airline requirement.
• Send delay reports to customer MCC, update delay reports into CAMS and consolidate all reports for weekly reporting.
• Keep track of all details regarding AOG and Ad-hoc requests
• Performs such other duties as assigned to him/her by the Customer Response Executive (CRE)

Skills

Communication skills

MS Office

Education

ITE Certificate / Diploma

Job description

Job Responsibilities:

1. Serve as a focal point of contact for customer on aircraft status monitoring, work progression and smooth running of FH3P daily operations.
2. Updating of flight schedules into WATS and ensure that all re-timed flights are manually amended in WATS.
3. Ensure precise and on time communication regarding all schedule disruptions with customers.
4. Generate daily flight movement report.
5. Ensure that EOHFs are correctly raised for all chargeable transits.
6. Collating seasonal flight schedules
7. Scanning and forwarding of tech logs/fuel chits/TR check sheets to MCC/airlines.
8. Monitor and manage incoming telex and emails from Airlines regarding changes to a/c type, equipment, work requirements to ensure customers’ requests are processed.
9. Follow through with differing post-flight operating procedures, depending on the airline requirement.
10. Send delay reports to customer MCC, update delay reports into CAMS and consolidate all reports for weekly reporting.
11. Keep track of all details regarding AOG and Ad-hoc requests
12. Performs such other duties as assigned to him/her by the Customer Response Executive (CRE)

Job requirements:

1. Minimum ITE Certificate / Diploma in any discipline
2. Possess good communication skills
3. Good experience in MS Office (Word, Excel, Powerpoint)
4. Able to work under pressure
5. Able to work 12 hours rotating shift work (Includingweekends and Public Holidays)