Customer Quality Engineer: Drive Root Cause & Continuous Improvement

PASONA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 43,669 - 52,306; Full time

Job summary

PASONA SINGAPORE PTE. LTD. is seeking a Customer Quality Engineer to manage product quality from the customer's perspective, acting as the primary technical interface between the customer and internal teams. Responsibilities include monitoring customer quality KPIs, leading customer complaints and quality claims, and ensuring compliance with specific quality standards.

The ideal candidate will have a degree in Engineering or Quality Management, with at least 2 years of relevant experience, and possess strong communication skills. The role offers a dynamic environment with opportunities for continuous improvement.

Qualifications

• 2 years experience above in a QA role, Data Analyst or similar function is preferred.
• Understanding of yield and process variation.

Responsibilities

• Serve as the main point of contact for customer quality issues.
• Lead customer complaints, RTV, and quality claims.
• Perform and coordinate root cause analysis across manufacturing, process, and engineering teams.
• Monitor customer quality KPIs such as complaints, yield impact, defect trends, and claim frequency.
• Work closely with manufacturing, process engineering, QA, and supply chain.

Skills

Quality tools: 8D, FMEA, SPC, RCA

Data analysis and trend monitoring

Strong communication skill

Ability to manage urgent issues under time pressure

Education

Degree in Engineering, Science, Quality Management or equivalent

Job description

Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.

PASONA SINGAPORE PTE. LTD.

Typically Replies in 30 Days

Customer Quality Engineer - JY

MCF-2026-1012685

TUAS WEST ROAD MRT STATION (EW32), 131 PIONEER ROAD 639609

Permanent, Full Time

Executive

1 year exp

Engineering

$3,500 to $4,500 Monthly 3 applications Posted 15 Jun 2026 Closed on 15 Jul 2026

See how you compare with other applicants

Tell employers what skills you have

The more skills you have, the better your job match.

Add these skills if you have them

FMEA

Corrective Actions

Quality Auditing

Cross-functional Coordination

Preventive Actions

Mechanical

RCA

customer's complaints

SPC

Grow your job opportunities

Explore some relevant courses from MySkillsFuture.gov.sg on:

This progressive employer supports: Employment of Term Contract Employees Flexible Work Arrangements Grievance Handling Recruitment Practices Unpaid Leave for Unexpected Care Needs Learn more