Customer Quality Assurance Engineer

REC; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

REC in Singapore seeks an experienced quality/engineering professional to manage field claims and drive resolution through root-cause analysis and containment. You will work with regional Technical Product Managers on failure analysis, site visits, and preparation of technical reports.

Responsibilities include handling customer visits, factory audits, and building a knowledge base on product degradation, plus designing tests to detect infant mortality and mid-life failures. Travel required.

Qualifications

• Minimum bachelor's degree in engineering; advanced degrees welcome to apply.
• Experience with quality tools such as 5 Whys, 8D, CAPA, DMAIC.
• Proficiency in SAP; knowledge of Production System (TPS) and Lean Manufacturing principles a plus.

Responsibilities

• Process field claims promptly for resolution.
• Drive claim resolution through root cause analysis, containment, corrective action, and quality controls improvements.
• Collaborate with regional Technical Product Managers for failure analysis and site visits.
• Provide engineering insights including failure analyses and technical reports.
• Handle customer visits and factory audits and product inspection.
• Develop & contribute to building knowledge base of degradation from product to material level.
• Design tests to detect infant mortality and mid-life product failures.

Skills

Problem solving

Analytical thinking

Communication

Project planning

Time management

Travel willingness

Independent work

Education

Bachelor's degree in Engineering

Master's or PhD welcome

Tools

SAP

TPS

Lean Manufacturing

Microsoft Office

Job description

• Process field claims in a timely manner for resolution
• Drive customer issue resolution through claims management process, i.e. root cause analysis, containment, corrective action, quality controls improvements to prevent recurrence and increase detection efficacy
• Work with regional Technical Product Managers to resolve field claims, i.e. failure analysis and site visits
• Collaborate with cross-functional teams, contributing to the product FA or characterization
• Provide timely engineering insights including failure analysis, technical reports and presentation
• Handle customer visits and factory audits and product inspection
• Develop & contribute to building knowledge base of degradation from product to material level
• Design tests to detect infant mortality and mid-life product failures

Technical

• Understanding of the technological developments in the industry on both products and components
• Energy yield monitoring

Analytical & Problem Solving

• Warranty claim process and resolution management
• Engineering knowledge in using quality tools such as 5 Whys, 8D, CAPA, DMAIC.

Soft Skills & Professional Attributes

• Project and experimental planning
• Product testing and report writing

Qualifications

Technical / Professional:

Minimum bachelor's degree (engineering discipline), advanced degrees holder (Master's or PhD) are welcome to apply

Technological

• Proficiency in Microsoft Office applications.
• Problem-solving and failure analysis of products
• Familiar with statistical analysis method
• Experience in SAP, Knowledge of Production System (TPS) and Lean Manufacturing principles will be added advantage

General

• Active participation in technical reviews to drive business outcome
• Sense of urgency to deliver outcome.
• Strong sense of ownership and self-motivation, work independently.
• Proactive working attitude - hands on approach
• Good time management, able to handle pressure under tight timelines
• Willing to travel

People / Relations

• Self-management, strong belief in driving for quality and customer satisfaction.
• Ability to interface and communicate effectively with cross-functional teams as well as external stake holders and external auditors.
• Communicate effectively through presentation and technical reports.

Other Information

• Active participation and/or driving a team in group activities
• Meet project deliverables in accordance with timeline
• Working experience in manufacturing industries will be an added advantage
• Proficiency in spoken and written English, 2nd / 3rd language proficiency is an added advantage.