Customer Project Manager

Bombardier; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

Bombardier in Singapore seeks an experienced aircraft maintenance project professional to lead multi-aircraft programs, coordinate cross-functional teams, and ensure delivery on schedule and budget. You will manage timelines, risk, and customer communications throughout the maintenance lifecycle.

The ideal candidate has 7+ years in heavy/line maintenance and a solid grasp of NAA, EASA, and FAR regulations, with strong planning and people skills to drive successful outcomes while upholding safety

Qualifications

• Minimum 7 years of experience in performing aircraft heavy/line maintenance.
• Knowledge of local regulation (NAA) and international regs (EASA, FAR 91/121/135/145).
• Understanding of aircraft maintenance inspection programs for business jets.
• Strong interpersonal skills to work across teams and with agencies.
• Excellent verbal and written communication skills.
• Strong planning and organizational abilities for multi-assignment work.

Responsibilities

• Serve as customer primary point-of-contact for communication, coordination, and quotes.
• Manage multiple aircraft projects, identifying risks and constraints.
• Develop and maintain timelines (Gantt) and schedules through delivery and follow-up.
• Monitor work flow to keep packages on schedule and within budget per procedures.
• Facilitate status meetings and report progress to stakeholders.
• Support RTS activities and generate maintenance and other employee reports.
• Review invoices and margin analysis, and assist with warranty discussions.
• Coordinate with customer on site visits and entertainment arrangements, if needed.

Skills

Stakeholder communication

Project coordination

Time management

Risk management

Planning & organization

Tools

SAP

Pivotal

Job description

What are your contributions to the team?

n your role, you will:

• Customer primary point-of-contact in communication, coordination, and follow-up action such as time/labor/material quotes (DAF approval), preliminary invoices (PPI) generated by planner, give progress updates, get customer approval and debrief on work packages (induction & output meetings), resolution of squawks, and address warranty issues (ODC & Customer Dispute) (SAP).
• Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints.
• Develop Time Line (Gant chart) and maintain schedule (Pivotal) through aircraft delivery and follow-up.
• Monitor and oversee work flow to ensure work package is on schedule and within budget. Ensure that work is performed in accordance with Singapore MOE/ Repair Station / Quality Manual, Site Operating Procedures.
• Facilitate status meetings with all departments and shops; update daily reports on status of aircraft and report to all relevant stakeholders.
• Support the team in returning aircraft to service (RTS) after maintenance.
• Produce maintenance and other employee reports as assigned (i.e., IW72/CN41, shortage sheet/zoom, and Autotime).
• Review, approve, and sign final customer invoice as needed (ZPRJ) (i.e., review margin analysis, warranty negotiations, and review of service orders (SVOs).
• Perform post work package activities (Pivotal), (i.e., customer follow-up calls, resolve customer issues after departure.
• Coordinate with customer concerning entertainment during site visit.
• Responsible for meeting or exceeding financial objectives on all projects.
• Encourage and promote a safe work environment by supervising a safety/security program which includes operation of support equipment, aircraft systems, 5S, general housekeeping and lean process.
• Any other adhoc assignment task by management.

How to thrive in this role?

As our ideal candidate,

• You have Minimum 7 years of experience in performing aircraft heavy/line maintenance.
• You hold Basic knowledge of applicable local regulation NAA, EASA and Federal Aviation Regulations, for example, part 91, 121, 135 & 145.
• You have Basic knowledge of aircraft maintenance inspection programs for business jet aircraft.
• You posses interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas and governmental agencies.
• You have verbal and written communication skills.
• You have planning and organizational skills necessary to coordinate workload around multiple assignments.