Customer Operations Manager (West / 5 days / Engineering) [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

PVH (Tommy Hilfiger/Calvin Klein) in Singapore seeks an accomplished Operations Supervisor to manage daily onsite activities, drive performance against budget targets, and ensure alignment with contractual terms. The role emphasizes inventory control, safety, and adherence to management systems.

You will lead a team, optimize procurement and service levels with suppliers, and deliver KPI-driven updates to internal and customer stakeholders while maintaining accurate CMMS data and supporting

Responsibilities

• Manage daily onsite operations to achieve and exceed budgeted trading targets.
• Ensure customer compliance with agreed contractual payment terms.
• Implement and manage consignment inventory in accordance with contractual requirements.
• Promote a safe working environment by ensuring compliance with company' and customers' health and safety policies.
• Ensure adherence to company management systems, policies, and operational procedures.
• Deliver contractual commitments, including cost savings initiatives, inventory optimization, and logistics improvements.
• Prepare and present KPI reports, operational updates, and performance feedback to both internal and customer management teams.
• Develop and maintain strong supplier relationships while optimizing procurement costs and service levels.
• Lead, coach, and develop onsite team members to achieve operational excellence.
• Prepare monthly engineering and operational reports.
• Support internal and customer site audits.
• Collaborate with customer engineering teams on maintenance planning and scheduling.
• Maintain accurate master data within customers' CMMS and execute change requests as required.

Skills

Operations management

Budgeting

Vendor management

Leadership

Job description

• Manage daily onsite operations to achieve and exceed budgeted trading targets.
• Ensure customer compliance with agreed contractual payment terms.
• Implement and manage consignment inventory in accordance with contractual requirements.
• Promote a safe working environment by ensuring compliance with company' and customers' health and safety policies.
• Ensure adherence to company management systems, policies, and operational procedures.
• Deliver contractual commitments, including cost savings initiatives, inventory optimization, and logistics improvements.
• Prepare and present KPI reports, operational updates, and performance feedback to both internal and customer management teams.
• Develop and maintain strong supplier relationships while optimizing procurement costs and service levels.
• Lead, coach, and develop onsite team members to achieve operational excellence.
• Prepare monthly engineering and operational reports.
• Support internal and customer site audits.
• Collaborate with customer engineering teams on maintenance planning and scheduling.
• Maintain accurate master data within customers' CMMS and execute change requests as required.