Customer Insights & Experience Lead

Prudential Assurance Company Singapore; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Prudential Assurance Company Singapore is seeking a Customer Research and Insights Manager to join the Customer Experience Team and elevate customer experiences across all touchpoints.

You will drive the Customer Insights practice, using surveys, focus groups, and other methods to build deep understanding of current and prospective customers, stakeholders, and distributors, translating insights into actionable recommendations for product design, marketing and service improvements.

Qualifications

• Bachelor's degree in business/marketing or finance.
• 7-8 years of experience in customer insights or market research.
• Strong analytical and communication skills.

Responsibilities

• Support Customer Insights practice and embed insights into strategies and stakeholder understanding.
• Design and execute qualitative and quantitative research across surveys, focus groups, and user tests.
• Collaborate with CX, IT, Product, Finance and Operations to deliver insights on time.
• Identify opportunities to improve customer experience and drive NPS improvements.
• Manage external partners and budget to ensure timely delivery of insights.

Skills

Customer Insights

Market Research

Project Management

Stakeholder Engagement

Research Methods

Education

Bachelor's degree in business/marketing/finance

Job description

Prudential Assurance Company Singapore is seeking a Customer Research and Insights Manager to join the Customer Experience Team and elevate customer experiences across all touchpoints.

You will drive the Customer Insights practice, using surveys, focus groups, and other methods to build deep understanding of current and prospective customers, stakeholders, and distributors, translating insights into actionable recommendations for product design, marketing and service improvements.