Customer Experience Transformation Lead

KPMG Services Pte Ltd; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

KPMG Services Pte Ltd is seeking an Assistant Manager for its Customer Experience team. You will lead delivery of customer transformation projects, manage workstreams, and serve as the main client contact, driving workshops and insights to deliver high-quality outcomes.

You will mentor junior staff, coordinate across teams, and support business development efforts by identifying follow-on work and preparing client-ready materials.

Qualifications

• Consulting experience required.
• Experience leading projects and managing teams.
• Ability to deliver high-quality outcomes for clients.
• Comfort with facilitating client workshops and stakeholder engagements.
• Ability to develop and communicate proposals and identify follow-on work.

Responsibilities

• Lead day-to-day delivery of customer experience, customer transformation, insights, service design, and operating model projects.
• Manage project workstreams, timelines, risks, dependencies, and deliverables.
• Serve as a primary client contact and build strong stakeholder relationships.
• Facilitate client workshops, interviews, and feedback sessions.
• Perform qualitative and quantitative analyses to derive actionable insights.
• Create clear, structured client deliverables, presentations, reports, and business cases.
• Support governance activities: status reports, issue tracking, communications.
• Ensure project quality and adherence to firm methodologies.

Skills

Client management

Project management

Stakeholder facilitation

Data analysis

Team leadership

Workshop facilitation

Job description

KPMG Services Pte Ltd is seeking an Assistant Manager for its Customer Experience team. You will lead delivery of customer transformation projects, manage workstreams, and serve as the main client contact, driving workshops and insights to deliver high-quality outcomes.

You will mentor junior staff, coordinate across teams, and support business development efforts by identifying follow-on work and preparing client-ready materials.