Customer Insights & Experience Lead

PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Prudential Assurance Company Singapore (Pte) Limited is seeking a Customer Research and Insights Manager to elevate customer experience across touchpoints. You will lead the Customer Insights practice, leveraging qualitative and quantitative methods to deliver actionable insights for stakeholders and customers in Singapore.

You will collaborate across CX, IT, Product, Finance, and Operations to ensure insights shape strategy, programs, and service improvements, while managing external partners

Qualifications

• Experience with qualitative and quantitative research methods.
• Ability to translate insights into strategies and actions.
• Strong collaboration with CX, IT, Product, Finance, Operations teams.

Responsibilities

• Drive the Customer Insights practice and embed insights into strategies and programs.
• Lead diverse research activities: surveys, focus groups, user testing, workshops.
• Solicit insights from distributors, stakeholders, and employees to improve experience.
• Provide guidance on research methods and deliver actionable insights.
• Present insights to senior stakeholders and maintain CX momentum.

Skills

Consumer insights

Research analytics

Behavioural science

Communication skills

Stakeholder management

Education

Bachelor's degree (business/communications/management/marketing/finance)

Job description

Prudential Assurance Company Singapore (Pte) Limited is seeking a Customer Research and Insights Manager to elevate customer experience across touchpoints. You will lead the Customer Insights practice, leveraging qualitative and quantitative methods to deliver actionable insights for stakeholders and customers in Singapore.

You will collaborate across CX, IT, Product, Finance, and Operations to ensure insights shape strategy, programs, and service improvements, while managing external partners