Customer-Facing Cloud / Platform Support Engineer

DADACONSULTANTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

DADACONSULTANTS PTE. LTD. is seeking an After-Sales Engineer to serve as a technical bridge between customers and internal teams in Singapore.

You will enable product adoption, deliver on-site guidance, and resolve complex infrastructure challenges while maintaining long-term customer satisfaction. The role requires a degree in CS/Engineering and at least 1 year in IT or cloud-related support, with strong Kubernetes and DevOps knowledge.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or related discipline.
• At least 1 year in IT or internet industries with after-sales exposure.
• Strong knowledge of cloud computing, Kubernetes, DevOps, and container ecosystems.

Responsibilities

• Deliver on-site technical guidance, demos, and training to help customers adopt the platform.
• Act as primary technical liaison between customers and internal teams.
• Prepare and own technical documentation including proposals, test reports, and implementation plans.
• Manage and resolve support tickets with timely escalation when needed.
• Represent the company at events, forums, and marketing activities.

Skills

Kubernetes

DevOps practices

Cloud computing

Communication skills

Analytical thinking

Education

Bachelor's degree in Computer Science or related discipline

Job description

About the Role

Our client is a well-established technology company specialising incloud-nativeand container platform solutions, serving enterprise customers across the region. They are looking for an After-Sales Engineer to serve as a key technical bridge between the company and its customers, ensuring smooth product adoption and long-term satisfaction. This is an exciting opportunity for someone who thrives in a customer-facing technical role and enjoys solving complex infrastructure challenges. You will collaborate closely with both internal product and R&D teams as well as external partners to continuously improve service delivery and solution quality.

Key Responsibilities

• Deliver on-site technical guidance, product demonstrations, and training sessions to help customers successfully evaluate and adopt the platform
• Serve as the primary technical liaison between customers and internal teams, managing relationships and resolving issues in a timely manner
• Partner with the sales team to identify business opportunities, develop solution proposals, and provide pre- and post-sales technical support
• Prepare and own key technical documentation including project proposals, tender submissions, test reports, and implementation plans
• Gather and synthesise customer and market feedback, channelling actionable insights to product management and R&D teams
• Manage and resolve customer support tickets, ensuring issues are tracked, escalated where necessary, and closed within agreed timelines
• Represent the company at industry events, marketing activities, and technical forums, including delivering presentations and keynote contributions
• Engage in technical exchanges and collaborative initiatives with ecosystem partners and third-party vendors

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, or a related discipline
• At least 1 year of relevant experience in IT or internet-related industries, with exposure to after-sales support, R&D, or operations and maintenance of medium-to-large-scale projects (prior after-sales experience is a bonus)
• Solid understanding of cloud computing technologies, including familiarity with Kubernetes, DevOps practices, and container platform ecosystems
• Strong communication skills with the ability to convey technical concepts clearly to both technical and non-technical stakeholders
• Demonstrated ability to work both independently and collaboratively in a fast-paced team environment, with strong problem-solving and analytical capabilities
• Experience with large-scale enterprise project delivery or cloud infrastructure operations (is a bonus)