Manager Customer Experience

5G-Starlink Pte.; Singapore; Presencial; SGD 120 000 - 180 000; Tempo integral

Resumo da oferta

5G-Starlink Pte. in Singapore seeks a Manager Customer Experience to lead regional CX strategy across the customer journey, coordinating with Marketing, Business Development, Sales and After Sales to deliver best-in-class experiences.

You will define KPIs, drive improvements, manage a multicultural, travel-friendly team, and ensure timely resolution of customer concerns while leveraging insights and analytics.

Qualificações

• Bachelor's or Master's degree in business administration, management studies, or other relevant degrees.
• Very well-established project management and data analytical skills, and aptitude for technology and systems.
• Highly motivated team player with excellent communication and interpersonal skills.
• Fluency in written and spoken English as a minimum; additional regional language skills advantageous.
• Willingness to work in a multicultural environment and to travel within the Asia Pacific region and Europe.

Responsabilidades

• Drive the regional CX strategy and ensure cross-functional integration across the customer journey.
• Manage and develop the Customer Experience function with clear KPIs and continuous improvements.
• Collaborate with Marketing, BD, New Business Fields, Sales and After Sales to influence CX improvements.
• Define and support multichannel programs to convert, retain, and grow customers.
• Establish and maintain efficient customer service processes across channels for timely resolutions.
• Review industry best practices and use insights to identify opportunities for organization-wide improvement.

Conhecimentos

Project management

Data analysis

Communication

English fluency

Travel readiness

Formação académica

Business administration / management

Descrição da oferta de emprego

About the job Manager Customer Experience

Tasks:

• Drive the regional strategyand ensure cross-functional integration, management, and planning for abest-in-class Customer Experience across the customer journey,maximizing customer excitement at each individual touch point.
• Manageand develop the Customer Experience function to enhance performance bysetting clear KPIs and measuring against these on a regular basis toensure continuous improvement.
• Work effectively with all peersand teams in Marketing, Business Development, New Business Fields,Sales, and After sales along the value chain to negotiate and influenceimprovements in the Customer Experience.
• Define and support multichannel programs designed to convert, retain, and grow existing and new strategic customer groups.
• Establishand maintain efficient and effective customer service processes acrosschannels to ensure any concerns are addressed and resolved in a timelyand appropriate manner
• Review industry best practices and usecustomer insights and analytics to identify organization-wideimprovement opportunities and present these to management.

Requirements

• Bachelors or Masters degree in business administration, management studies, or other relevant degrees
• Very well-established project management and data analytical skills, and aptitude for technology and systems
• Highly motivated team player with excellent communication and interpersonal skills
• Fluency in written and spoken English as a minimum; additional, regional language skills advantageous
• Willingness to work in a multicultural environment and to travel within the Asia Pacific region and Europe