Customer Experience Specialist

MECH-ANN ENGINEERING HUB; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

MECH-ANN ENGINEERING HUB in Singapore is seeking a capable customer service/administrative assistant to support daily office operations. You will handle enquiries, manage records, and prepare quotes and invoices.

The role requires good communication, teamwork, and proficiency with Microsoft Office; you will interact with internal departments to ensure timely issue resolution and high customer satisfaction.

Qualifications

• Experience in customer service or administrative roles preferred.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office suite.
• Ability to work independently and as part of a team.
• Positive attitude and strong customer service orientation.

Responsibilities

• Attend to customer enquiries via phone, email, and in person.
• Provide accurate information on company products and services.
• Handle orders, requests, and complaints professionally.
• Process and maintain customer records and databases.
• Prepare quotations, invoices, and other administrative documents.
• Coordinate with internal departments to resolve issues timely.
• Follow up on customer requests to ensure satisfaction.
• Maintain filing and documentation of customer records.
• Assist in general administrative duties and office operations.

Skills

Customer service

Communication

Teamwork

Independent work

Interpersonal skills

Tools

Microsoft Office

Job description

MECH-ANN ENGINEERING HUB in Singapore is seeking a capable customer service/administrative assistant to support daily office operations. You will handle enquiries, manage records, and prepare quotes and invoices.

The role requires good communication, teamwork, and proficiency with Microsoft Office; you will interact with internal departments to ensure timely issue resolution and high customer satisfaction.