Customer Experience & Operations Specialist

Monee SG Private Limited; Singapore; In loco; SGD 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Monee SG Private Limited is a leading digital payments and financial services provider in Southeast Asia, offering mobile wallets, payment processing, credit, banking, and insurtech solutions.

The role involves following up with customers through call, email, and chat, handling complex cases from start to finish, and coordinating with internal teams to ensure timely resolution while maintaining data confidentiality. Rotating shifts including weekends and public holidays are required.

Competenze

• Diploma or Bachelor’s degree in any field.
• Minimum 1 year of customer service experience in a call centre.
• Experience in financial services (banking/insurance) is advantageous.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.

Mansioni

• Handle follow up across call, email, and chat to resolve customer inquiries.
• Manage complex cases including complaints and escalations end-to-end.
• Collaborate with internal teams to ensure timely resolution of escalations.
• Aim to achieve personal and team KPIs.
• Ensure confidentiality of customers' data and comply with policies.
• Follow procedures, guidelines and policies.

Conoscenze

Communication

Multitasking

Shift work

Formazione

Diploma/Bachelor’s degree in any field

Descrizione del lavoro

Monee SG Private Limited is a leading digital payments and financial services provider in Southeast Asia, offering mobile wallets, payment processing, credit, banking, and insurtech solutions.

The role involves following up with customers through call, email, and chat, handling complex cases from start to finish, and coordinating with internal teams to ensure timely resolution while maintaining data confidentiality. Rotating shifts including weekends and public holidays are required.