Customer Experience Manager — Retail Hours & Weekends
xscend resources group pte. ltd.
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Job summary
xscend Resources Group Pte. Ltd. is seeking a customer service professional for a retail environment in Singapore. The role focuses on solving customer issues, providing resources, and contributing to strategic plans and reviews.
You will identify customer service trends and propose system improvements while maintaining weekend and retail hours. Strong interpersonal and communication skills are essential, with experience in customer service.
Qualifications
- Experience in customer service roles.
- Strong interpersonal and communication skills.
- Ability to work retail hours and weekends.
Responsibilities
- Maintains customer satisfaction by providing problems-solving resources.
- Achieves customer service objectives by contributing information and recommendations to strategic plans and reviews.
- Identifies customer service trends and determines system improvements.
Skills
Job description
xscend Resources Group Pte. Ltd. is seeking a customer service professional for a retail environment in Singapore. The role focuses on solving customer issues, providing resources, and contributing to strategic plans and reviews.
You will identify customer service trends and propose system improvements while maintaining weekend and retail hours. Strong interpersonal and communication skills are essential, with experience in customer service.
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