Customer Experience Manager

ASUS; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

ASUS Singapore is seeking an experienced customer service specialist to oversee after-sales escalations, train staff on customer handling, and ensure swift resolutions in a fast-paced tech environment.

You will respond within one working day, handle surveys and feedback analysis, and strive to deliver a seamless customer experience while meeting tight deadlines.

Qualifications

• At least 5 years of working experience in a similar role.

Responsibilities

• Oversee/manage all incoming after sales service escalations.
• Train new staff on customer handling skill sets.
• Handle surveys, analysis and assist with customer complaints as needed.
• Respond within one working day and provide a solution (swap/refund).

Skills

Customer service

Communication

Written communication

Problem solving

Job description

Are you ready to ignite your career and be part of something truly extraordinary? At ASUS, we’re In Search of Incredible—and we want you on our team! We’re looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you’re fueled by ambition and thrive in a fast-paced environment where your ideas can shape the future, this is your opportunity to shine. Join us, and let’s chase the incredible together!

The Responsibilities:

• To oversee/manage all incoming after Sales Service escalations.
• Train new staffs on Customer handling skill sets.
• Handled all completed surveys, analysis and assist all complaints customers when needed.
• Respond within one working day, to come out with a solution (swap/refund).

The Requirements:

• At least 5 years of working experience in a similar role.
• Have technical knowledge of IT products.
• Great communication and writing skills.
• Ability to perform within tight deadline in responding to customers' enquiries.
• Ability to provide seamless Customer's experience.