Customer Experience Manager

ASUS Global Pte Ltd; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

ASUS Global Pte Ltd in Singapore seeks a customer service professional to oversee after-sales escalations and drive service improvements. You will train staff, handle surveys, and assist customers with complaints to ensure a smooth experience.

The role requires 5+ years in a similar position, solid IT product knowledge, and strong written and spoken communication to respond quickly with effective solutions. You will work in a fast-paced environment that values customer care and quality outcomes.

Qualifications

• At least 5 years of working experience in a similar role.
• Technical knowledge of IT products.
• Strong communication and writing skills.
• Ability to respond quickly to customer inquiries and resolve issues.
• Provide seamless customer experience.

Responsibilities

• Oversee all incoming after-sales service escalations.
• Improve customer service levels.
• Train new staff on customer handling skills.
• Analyze surveys and assist with complaints when needed.
• Respond within one working day with solutions (swap/refund).

Skills

Excellent communication

Written communication

Customer service

Technical knowledge

Deadline-driven

Job description

The Responsibilities:

• To oversee/manage all incoming after Sales Service escalations.
• Improve Customer Service level.
• Train new staffs on Customer handling skill sets.
• Handled all completed surveys, analysis and assist all complaints customers when needed.
• Respond within one working day, to come out with a solution (swap/refund).

The Requirements:

• At least 5 years of working experience in a similar role.
• Have technical knowledge of IT products.
• Great communication and writing skills.
• Ability to perform within tight deadline in responding to customers' enquiries.
• Ability to provide seamless Customer's experience.