APAC Customer Experience Leader

ASUS GLOBAL PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

ASUS GLOBAL PTE. LTD. invites an experienced Assistant Customer Service Manager to lead its APAC regional operations. You will oversee the regional team, drive customer satisfaction, and coordinate cross-functional efforts to align with sales goals.

You will coach and develop talent, manage collections, and implement process improvements while maintaining compliance and delivering high-performance results across the APAC region.

Qualifications

• Bachelor’s degree in business administration, logistics management, or related field.
• 5-8 years of experience in customer service, operations, logistics, or related field.
• At least 3 years of team management or people leadership.
• Strong knowledge of international trade and logistics processes (Import/Export).
• Coaching and team-building skills to develop members and foster collaboration.
• Strong business acumen and risk awareness for sound decisions.
• Highly resilient and adaptable to manage pressure and urgent issues.
• Excellent resource management and prioritisation to maximise productivity.

Responsibilities

• Lead regional operations across APAC, overseeing order and logistics management.
• Ensure customer service standards meet requirements and build strong relationships with customers and stakeholders.
• Ensure regional compliance with company policies, controls, and procedures.
• Foster cross-functional collaboration across departments for seamless operations.
• Develop policies, plans, and operational strategies aligned with sales needs.
• Promote company values and a positive, collaborative workplace culture.
• Coordinate collections by analyzing regional outstanding payments with stakeholders.
• Identify operational gaps, develop SOPs, and implement improvements to drive efficiency.
• Coach and develop team members and support stakeholders to strengthen capabilities.
• Partner with HR on recruitment activities including sourcing, interviews, and selection.
• Drive continuous improvement of policies, processes, and service delivery across the region.

Skills

Team leadership

Cross-functional collaboration

Strategic planning

Coaching

Risk awareness

Resource management

Adaptability

Education

Bachelor’s degree in business administration or logistics

Job description

ASUS GLOBAL PTE. LTD. invites an experienced Assistant Customer Service Manager to lead its APAC regional operations. You will oversee the regional team, drive customer satisfaction, and coordinate cross-functional efforts to align with sales goals.

You will coach and develop talent, manage collections, and implement process improvements while maintaining compliance and delivering high-performance results across the APAC region.