APAC Customer Success & Operations Lead

asus global pte. ltd.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Asus Global Pte. Ltd. is seeking a dynamic Assistant Customer Service Manager to lead our APAC regional operations, driving customer satisfaction and operational excellence.

You will oversee the regional operations team, manage orders and logistics, and promote cross-functional collaboration to align with regional sales and territory requirements. This role requires a strong background in trade/logistics, people leadership, and continuous process improvement, with a focus on coaching,

Qualifications

• Bachelor’s degree in business administration, logistics management, or related field.
• 5–8 years of experience in customer service, operations, logistics, or related area.
• At least 3 years in team management or people leadership.
• Strong knowledge of international trade and logistics processes.
• Coaching, team-building, and stakeholder collaboration skills.
• Strong business acumen and risk awareness.
• Resilient and adaptable under pressure.
• Excellent resource management and prioritisation abilities.

Responsibilities

• Lead the APAC regional operations team to ensure smooth order and logistics management.
• Drive customer excellence by meeting company requirements and building strong relationships.
• Maintain compliance with policies, controls, and regional procedures.
• Coordinate cross-functional collaboration to ensure seamless operations and issue resolution.
• Develop policies and operational strategies aligned with sales and territory needs.
• Foster a positive culture that motivates the team and drives performance.
• Manage regional collections and drive timely payments with stakeholders.
• Identify gaps, develop SOPs, and implement process improvements.
• Coach and develop team members and support HR in recruitment.

Skills

People leadership

Logistics management

International trade

Stakeholder management

Risk awareness

Education

Bachelor's degree

Job description

Asus Global Pte. Ltd. is seeking a dynamic Assistant Customer Service Manager to lead our APAC regional operations, driving customer satisfaction and operational excellence.

You will oversee the regional operations team, manage orders and logistics, and promote cross-functional collaboration to align with regional sales and territory requirements. This role requires a strong background in trade/logistics, people leadership, and continuous process improvement, with a focus on coaching,