Customer Experience Designer

Cheil Singapore PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global marketing communications leader based in Singapore is looking for a Customer Experience Designer to enhance the user journey on digital platforms. The ideal candidate has 3-5 years of experience in customer experience or user experience design, along with a strong portfolio in user research. Proficiency in design tools such as Sketch and Figma is essential. In this role, you will leverage data analysis and collaborate with cross-functional teams to deliver an engaging customer experience.

Qualifications

• 3-5 years of experience in customer experience design or user experience design.
• Strong portfolio showcasing experience in user research and interaction design.
• Experience with D2C ecommerce platforms preferred.

Responsibilities

• Leverage analytics to gather insights into customer behaviour.
• Understand data to increase conversion rates and repeat purchases.
• Generate ideas to enhance user experience on D2C platforms.
• Use CX storytelling to pitch ideas to stakeholders.
• Design intuitive interfaces for A/B tests.
• Implement personalization strategies based on customer data.
• Collaborate with developers and marketing teams.

Skills

Data analysis

Conversion rate optimization

User research

Collaboration

Communication

Attention to detail

Education

Bachelor’s degree in Design, Human-Computer Interaction, or a related field

Tools

Sketch

Figma

Adobe Creative Suite

Adobe Analytics

Job description

Established in 1973 with headquarters in Seoul, South Korea, Cheil Worldwide is one of the world’s leading integrated marketing communications networks, with more than 7,200 employees globally in more than 54 offices in 46 countries.

For more information, visit us at: www.cheil.com.

Customer Experience Designer

We are seeking a Customer Experience Designer to join the digital platform CRO team. The ideal candidate will have a strong background in quantitative data‑led research, interaction design, and user journey enhancement. As a Customer Experience Designer, you will work closely with cross‑functional teams to enhance every touchpoint in the user’s online journey to ensure a seamless, engaging, and satisfying experience.

Key Responsibilities

• Data Analysis: Leverage analytics and CRM systems to gather insights into customer behaviour and identify areas for improvement.
• Conversion Rate Optimization (CRO): Understand data and behaviours to increase conversion rates, average order value, and repeat purchases.
• User Research & Ideation: Understand business needs, user experience and painpoints to generate ideas that enhance user experience on D2C platforms.
• Storytelling and Pitching: Use CX storytelling to pitch ideas to various stakeholders.
• UI design and Testing: Design intuitive and visually appealing interfaces for A/B tests that enhances the customer experience across all touchpoints.
• Personalization: Implement strategies like intelligent product recommendations, personalized best-seller lists, and dynamic content based on customer behaviour and data.
• Collaborate with Teams: Work closely with developers, marketing teams, and other stakeholders to ensure a cohesive and aligned customer experience.

Qualifications

• Bachelor’s degree in Design, Human-Computer Interaction, or a related field.
• 3-5 years of experience in customer experience design, user experience design, or a similar role.
• Preferred if candidates have experience in working on D2C ecommerce platforms.
• Strong portfolio showcasing experience in user research and interaction design.
• Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, and presentation tools.
• Excellent communication and collaboration skills.
• Strong analytical skills and attention to detail. Good to have experience with Adobe Analytics.
• Ability to work in a fast-paced, agile environment.