Customer Experience & Admin Specialist

MEMORIAL Group of Companies; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Woodlands Memorial is seeking a proactive Customer Service cum Admin Assistant to join our team. The role focuses on handling customer inquiries across walk-ins, phone, email and chat, ensuring a positive overall experience across all communication channels.

Responsibilities include coordinating with internal departments, managing correspondence and filing, and providing administrative support to Sales, Operations, and HR. Fresh graduates are welcome to apply, with training provided.

Qualifications

• Diploma or equivalent required.
• 1+ year in customer service or related role; fresh graduates welcome.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office.
• Ability to multitask and work independently.
• Willing to work rotating shifts, weekends and public holidays.
• Experience in Funeral/Columbarium is an advantage.

Responsibilities

• Respond to customer inquiries via walk-in, phone, email, and chat in a professional manner.
• Handle reviews, feedback, and complaints efficiently and courteously.
• Work closely with internal departments to resolve customer issues.
• Handle correspondence, documentation, proper filing, and record management.
• Provide administrative support to other departments such as Sales, Operations, and HR.
• Continuously improve service quality and contribute ideas for process enhancements.
• General administrative and clerical duties.
• Ad-hoc duties as assigned.

Skills

Excellent communication

Interpersonal skills

Microsoft Office

Multitasking

Team player

Education

Diploma or equivalent

Tools

MS Office Suite

Job description

Woodlands Memorial is seeking a proactive Customer Service cum Admin Assistant to join our team. The role focuses on handling customer inquiries across walk-ins, phone, email and chat, ensuring a positive overall experience across all communication channels.

Responsibilities include coordinating with internal departments, managing correspondence and filing, and providing administrative support to Sales, Operations, and HR. Fresh graduates are welcome to apply, with training provided.