Customer Engineering Manager – Service Excellence

Applied Materials South East Asia; Singapore; On-site; SGD 95,000 - 150,000; Full time

Job summary

Applied Materials South East Asia in Singapore seeks a results-driven service leader to forecast requirements, manage startups and warranties, and ensure top-tier customer satisfaction across key accounts. You will lead, train and develop regional customer engineers while upholding safety and quality standards.

You will drive continuous improvement, control costs, and align service delivery with marketing and sales to maximize uptime and performance for our semiconductor and display customers.

Qualifications

• In-depth understanding of concepts, theories and principles in own job family.
• Understanding of industry and how own area contributes to objectives.

Responsibilities

• Forecast financial, manpower, and operational requirements for key businesses and identify service opportunities with marketing and sales.
• Manage startups in terms of time and cost; control inventories and RMA; maintain DSO and warranty costs.
• Ensure customer satisfaction with service and system performance.
• Interview, hire, and train customer engineers to support regional business.
• Ensure employee satisfaction through communication of progress, goals and training plans.
• Promote safety practices and develop CE skills; escalate downtimes per procedure for rapid return to service.
• Achieve uptime and other parameters as sold to customers.
• Drive quality improvements to reduce cycle time and improve technical performance.

Skills

Leadership

Problem Solving

Interpersonal Skills

Functional Knowledge

Business Expertise

Impact

Job description

Applied Materials South East Asia in Singapore seeks a results-driven service leader to forecast requirements, manage startups and warranties, and ensure top-tier customer satisfaction across key accounts. You will lead, train and develop regional customer engineers while upholding safety and quality standards.

You will drive continuous improvement, control costs, and align service delivery with marketing and sales to maximize uptime and performance for our semiconductor and display customers.