Customer Engineer, ASEAN Specialist

Cloudflare; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Cloudflare is seeking a Customer Engineer to drive technical go-to-market initiatives and own the end-to-end customer journey from solutioning to onboarding and ongoing expansion. As a quota-carrying technologist, you’ll use AI-augmented workflows to reduce administrative toil and focus on high-value architectural design.

You will partner with regional teams to validate solutions, demonstrate value, and ensure deep platform adoption with measurable business outcomes across customer accounts.

Qualifications

• 3+ years in a customer-facing technical Pre-Sales role.
• Experience building AI-enabled tools and automation.
• Foundational knowledge of Web Technologies, Internet Security, and Networking.
• Commercial mindset with willingness to work in revenue-aligned environment.
• Strong problem-solving and communication skills.

Responsibilities

• Partner closely with ASEAN Field Customer Engineers and Sales to build bespoke architectures and deliver PoCs across Cloudflare’s portfolio.
• Act as a trusted technical advisor throughout the customer lifecycle, maintaining relationships through onboarding, renewal and expansion.
• Leverage AI-augmented workflows to automate routine tasks such as RFP responses and sandbox provisioning.
• Drive expansion and cross-sell opportunities based on product usage data and ROI for executives.

Skills

Pre-Sales

AI tooling

Automation

Web technologies

Networking

Communication

Job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Singapore

About The Role

At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the solutioning, to onboarding, to long-term adoption and ongoing account expansion.

Sitting within the GTM organization and reporting to the Regional Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, utilizing AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.

Key Responsibilities

• Technical Validation: Partner closely with ASEAN Field Customer Engineers and Sales team to build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Developer, Security, Networking Platforms).
• Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion.
• AI Orchestration & Workflow Automation: Act as an "AI-Augmented" engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming your time for strategic customer advisory.
• Commercial Accountability & Expansion: Carry a variable quota tied directly to regional revenue. You will be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Translate platform capabilities into return on investment for C-level executives.

Qualifications

• Experience: 3 years or more of experience in a customer-facing technical Pre-Sales role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, or Principal leveling).
• AI Tooling & Automation: Demonstrated experience building tools with AI and a strong focus on using automation to solve technical and customer-facing challenges.
• Core Technical Knowledge: Foundational understanding of Web Technologies, Internet Security, Computer Networking, along with strong technical troubleshooting skills.
• Commercial Mindset: Willingness to work in a revenue-aligned environment.
• Technical Curiosity & Adaptability: Passionate about learning new technologies and comfortable working in a fast-paced environment that requires navigating ambiguity.
• Problem-Solving: Proven ability to proactively identify and diagnose complex issues, followed by developing sustainable, preventative solutions.
• Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.

Strongly Preferred Qualifications (The "Good-to-Haves")