Customer Engineer, ASEAN Specialist

AI Chopping Block; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Cloudflare Singapore seeks a Customer Engineer to drive technical go-to-market engagements with regional customers. You will own the technical relationship from solutioning through onboarding, adoption, and expansion, leveraging AI-augmented workflows to reduce toil and deliver measurable outcomes across the customer journey.

You will partner with ASEAN Field CEs and Sales to deliver bespoke architectures, product demos, and PoCs across Cloudflare’s portfolio, while maintaining deep

Qualifications

• 3+ years in a customer-facing technical pre-sales role (solutions engineering, sales engineering, or similar).
• Demonstrated experience building tools with AI and automation to solve technical challenges.
• Foundational knowledge of Web Technologies, Internet Security and Networking with strong troubleshooting skills.
• Willingness to operate in a revenue-aligned environment.

Responsibilities

• Technical Validation: build architectures and demos across Cloudflare portfolio for customers.
• Trusted Advisory: maintain deep relationships through onboarding to renewal and expansion.
• AI Orchestration & Workflow Automation: use AI agents to automate routine tasks and focus on advisory.
• Commercial Accountability & Expansion: achieve regional revenue goals and identify cross-sell opportunities.

Skills

Customer-facing pre-sales

AI tooling & automation

Web technologies

Internet security

Computer networking

Commercial mindset

Communication & stakeholder management

Tools

Cloudflare Developer Stack

Workers AI

AI Gateway

Job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world\u2019s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine\u2019s Top Company Cultures list and ranked among the World\u2019s Most Innovative Companies by Fast Company.

At Cloudflare, we\u2019re not looking for people who wait for a polished roadmap; we\u2019re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a \"normalized\" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you\u2019re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you\u2019ll fit right in.

Available Locations: Singapore

About the Role

At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the solutioning, to onboarding, to long-term adoption and ongoing account expansion.

Sitting within the GTM organization and reporting to the Regional Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, utilizing AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.

Key Responsibilities

• Technical Validation: Partner closely with ASEAN Field Customer Engineers and Sales team to build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare\u2019s portfolio (Developer, Security, Networking Platforms).


• Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion.


• AI Orchestration & Workflow Automation: Act as an \"AI-Augmented\" engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming your time for strategic customer advisory.


• Commercial Accountability & Expansion: Carry a variable quota tied directly to regional revenue. You will be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Translate platform capabilities into return on investment for C-level executives.

Qualifications

• Experience: 3 years or more of experience in a customer-facing technical Pre-Sales role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, or Principal leveling).


• AI Tooling & Automation: Demonstrated experience building tools with AI and a strong focus on using automation to solve technical and customer-facing challenges.


• Core Technical Knowledge: Foundational understanding of Web Technologies, Internet Security, Computer Networking, along with strong technical troubleshooting skills.


• Commercial Mindset: Willingness to work in a revenue-aligned environment.


• Technical Curiosity & Adaptability: Passionate about learning new technologies and comfortable working in a fast-paced environment that requires navigating ambiguity.


• Problem-Solving: Proven ability to proactively identify and diagnose complex issues, followed by developing sustainable, preventative solutions.


• Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.

Strongly Preferred Qualifications (The \"Good-to-Haves\")

• Cloudflare Developer Stack Experience: Hands-on experience building, deploying, or architecting solutions using Cloudflare\u2019s developer platform and AI ecosystem, specifically Workers AI and AI Gateway.


• Language skill: Additional ASEAN languages would be a bonus to communicate with customers across the ASEAN countries

What Makes Cloudflare Special?

We\u2019re not just a highly ambitious, large-scale technology company. We\u2019re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare\u2019s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here\u2019s the deal - we don\u2019t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you\u2019d like to be a part of? We\u2019d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [e-mail] or via mail at 101 Townsend St. San Francisco, CA 94107.