Customer Engineer

Applied Materials, Inc.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Benefits offered by this job

Supportive work culture

Professional growth opportunities

Health and wellbeing programs

Job summary

Applied Materials, Inc. is seeking a Customer Engineer in Singapore to serve as a key liaison with customers, performing installation, maintenance, and troubleshooting of advanced semiconductor equipment.

The ideal candidate will have a Bachelor's degree and significant experience in the semiconductor industry, along with advanced mechanical aptitude and strong communication skills. This role involves collaboration with customers to ensure exceptional service.

Qualifications

• 10-15 years of work experience in semiconductor or equipment support industry.
• C5 Board Certification required.
• Strong knowledge of hand tools and their usage.

Responsibilities

• Install, maintain, and upgrade customer equipment.
• Apply troubleshooting and problem-solving skills.
• Communicate with customers and lead projects as necessary.

Skills

Troubleshooting and problem-solving skills

Project management skills

Advanced mechanical aptitude

Effective communication skills

Education

Bachelor's Degree

Tools

Digital multimeters

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

## Customer EngineerApplylocations: Singapore,SGPtime type: Full timeposted on: Posted Todayjob requisition id: R2621730**Who We Are**Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.**What We Offer**Location:Singapore,SGPYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.**Role Responsibilities:*** Install, maintain, and upgrade customer equipment* Apply troubleshooting and problem-solving skills, as well as company diagnostic tools and documentation, to solve complex equipment issues* Follow and generate documented procedures and published task plans* Communicate with customers and internal business units, lead projects as necessary* Functional knowledge and certification on multiple toolsets* Train and mentor junior Field Service Engineers [Customer Engineers]* Fulfill additional duties, as assigned**Minimum Qualifications:*** Bachelor's Degree* 10-15 years of work experience in semiconductor industry or other equipment support industry* C5 Board Certification* Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics* Strong knowledge of hand tools and their appropriate usage, including digital multimeters* Advanced knowledge of wafer processing parameters* Project management skills and ability to lead key customer and internal product meetings* Effective written and verbal communication skills* Basic knowledge of Microsoft Excel, Word, and PowerPoint* Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.* Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols**Physical Requirements:** This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields. **Additional Information****Time Type:**Full time**Employee Type:**Assignee / Regular**Travel:**Yes, 25% of the Time**Relocation Eligible:**NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.