Customer Service Technician

Applied Materials, Inc.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

Applied Materials is seeking a technically capable individual in Singapore to perform wafer measurement, maintenance, and kit management tasks within a clean-room environment. This role emphasizes learning, safety, and collaboration with senior engineers to support our customers in semiconductor and display manufacturing.

The position requires physical endurance for long periods in a clean-room setting and strong adherence to safety guidelines, with opportunities to advance through hands-on

Qualifications

• Analytical skills and application of scientific methods to tasks.
• Team integration within cross-functional groups.
• Ability to communicate and follow established procedures.
• Willingness to learn and apply safety guidelines.
• Good problem-solving in routine scenarios.

Responsibilities

• Performs standard wafer measurement procedures.
• Conducts preventative maintenance and wet cleans independently.
• Assists senior engineers with corrective maintenance.
• Disassembles, cleans and rebuilds kits as part of kit management.
• Learns diagnostic techniques and uses test equipment with supervision.
• Represents Applied Materials with professional customer service.

Skills

Analytical skills

Scientific methods

Team collaboration

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location: Singapore, SGP. You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

Key Responsibilities

• Performs standard Tier I procedures including wafer measurement.
• Performs preventative maintenance and wet cleans independently.
• Assists senior engineers with corrective maintenance as needed.
• Disassembles, cleans and rebuilds kits as part of kit management quality.
• Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
• Able to diagnose and resolve basic technical problems.
• Strives to perform BKM’s.
• Uses knowledge management systems.
• Follows all IP guidelines.
• Has the ability to represent Applied Materials to the customer.
• Uses good customer service skills at all times while maintaining a professional demeanor.
• Displays respect for the customer by maintaining a neat and orderly work area.
• Demonstrates a positive attitude in less than optimal customer situations.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements

This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

Has good understanding of how the team integrates with others

Leadership

Has no supervisory responsibilities

Problem Solving

Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

Impact

Impacts the quality of own work

Interpersonal Skills

Uses communication skills to exchange of information

Additional Information

• Location : Woodlands
• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: No
• Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.