Senior Customer Engineer

Applied Materials South East Asia Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Applied Materials South East Asia Pte Ltd in Singapore is seeking a Field Service Engineer (Customer Engineer) to install, maintain, and upgrade equipment at customer sites. You will use digital analytics for troubleshooting and apply diagnostic techniques to resolve issues, with training available.

Responsibilities include preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, and direct coordination with customers to ensure smooth

Qualifications

• Bachelor's degree required.
• 3-5 years in customer/field service support or related technical field.
• Ability to read electrical/mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Basic knowledge of pneumatics, hydraulics, electronics, vacuum or thermodynamics.

Responsibilities

• Collaborate with senior field service engineers to install, maintain, and upgrade customer equipment.
• Use digital analytics for troubleshooting.
• Apply basic diagnostic techniques to address issues with guidance from seniors.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems (training provided).
• Coordinate and communicate directly with customers.

Skills

Communication skills

Schematic reading

Diagnostics

Tools usage

Education

Bachelor's degree

Tools

Digital multimeters

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:

Singapore,SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about ourbenefits.

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Role Responsibilities:

• Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment
• Use digital analytics for troubleshooting
• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
• Coordinate and communicate directly with customers
• Fulfill additional duties, as assigned

Minimum Qualifications:

• Completion of an Bachelor's degree
• 3-5 years of work experience in customer/field service support, or a related technical field
• Ability to read and interpret electrical and mechanical schematics
• Experience diagnosing and resolving basic technical challenges
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Familiarity with hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Preferred Qualifications:

Over 3 years of work experience in customer/field service support, or a related technical field

Physical Requirements:

This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.