Customer Engagement Project Lead for Growth & Retention

Singapore Pools; Singapore; On-site; SGD 75,000 - 100,000; Full time

Benefits offered by this job

Health & wellness benefits

Continuous learning and upskilling

Volunteerism and community initiatives

Job summary

Singapore Pools is seeking an Assistant Manager, Customer Engagement to plan and execute customer-focused initiatives. The role focuses on retaining customer groups and diverting activity from illegal operators to Singapore Pools, through physical and digital programmes.

The ideal candidate will have 6–8 years in customer functions, strong project planning and stakeholder management skills, and the ability to balance creative and analytical approaches across print and digital campaigns.

Qualifications

• Degree-qualified with 6–8 years of experience in customer-related functions.
• Experience in project planning, execution, retail marketing, or campaigns across print and digital platforms.
• Proven project management, vendor, and stakeholder management experience.
• Strategic thinker with keen interest in consumer behaviour, both creative and analytical.

Responsibilities

• Plan, execute, and deliver assigned customer-focused projects within scope, timeline, and budget.
• Develop project plans, timelines, and resource allocation strategies.
• Monitor progress, identify risks, and implement mitigation strategies.
• Regularly communicate project status updates, milestones, and key metrics to stakeholders.
• Foster cross-functional collaboration to develop strategic roadmaps and drive consensus on objectives.
• Proactively address stakeholder concerns and resolve conflicts to foster collaboration.
• Present data-driven insights and business cases to key stakeholders to influence decisions.
• Identify gaps and implement solutions to widen the conversion funnel and SPA growth.

Skills

Customer engagement

Stakeholder management

Project management

Cross-functional collaboration

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Singapore Pools is seeking an Assistant Manager, Customer Engagement to plan and execute customer-focused initiatives. The role focuses on retaining customer groups and diverting activity from illegal operators to Singapore Pools, through physical and digital programmes.

The ideal candidate will have 6–8 years in customer functions, strong project planning and stakeholder management skills, and the ability to balance creative and analytical approaches across print and digital campaigns.