Customer Education and Training Manager, Injectable Aesthetics

Galderma Singapore Privat; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Galderma Singapore is seeking an experienced Training Lead to plan and deliver clinical education programs for healthcare professionals, supporting knowledge of our Aesthetics portfolio and injection methods. You will coach HCPs, partner with Sales and Marketing on scientific events, monitor CET activities and expenses, and contribute to the development of training materials and SOPs.

Fluent English and strong interpersonal skills are essential, with a growth mindset and ability to work

Qualifications

• University degree in Pharmacy/Nursing/Medical field
• At least 5 years in training/sales in aesthetic/cosmetic/pharmaceutical industry
• Experience working with Healthcare Practitioners and KOLs preferred

Responsibilities

• Plan and execute clinical education programs for Healthcare Practitioners
• Provide direct coaching to HCPs to improve clinical and business proficiency
• Partner with Sales and Marketing for scientific events and injection methodology
• Monitor CET activities and training expenses and prepare evaluation reports
• Manage product quality complaints and adverse events with relevant departments
• Develop training materials and SOPs as needed

Skills

Training experience

HCP management

Coaching skills

Interpersonal skills

English proficiency

Education

University degree in Pharmacy/Nursing/Medical field

Job description

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else. At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Key Responsibilities

• Plan and execute clinical education programs and initiatives for Healthcare Practitioners (HCPs) to support the knowledge and understanding of Galderma Aesthetics portfolio
• Provide direct coaching and guidance to HCPs to ensure team's clinical and business proficiency
• Partner with Sales and Marketing teams for scientific-based events to promote each brand’s focus area and Galderma’s injection methodology
• Monitor monthly CET activities and training expenses and develop evaluation report on training activities
• Manage, report and follow up with HCPs on any product quality complaint and adverse events to relevant department
• Be equipped with updated injection techniques and beauty concepts related to aesthetic injectables
• Develop training materials and relative SOP if needed

Requirements

• University degree (BS or Master) with Pharmacy / Nursing or Medical related majors
• At least 5 years in training/sales experience in aesthetic/ cosmetic/ pharmaceutical industry.
• Experienced in working with Healthcare Practitioners and KOL management is preferred
• Excellent interpersonal skills with the ability to develop rapport quickly
• Experienced in coaching and facilitation skills is a bonus
• Possesses growth mindset and learning agility
• Intermediate to advanced English language capability in reading, writing, listening and speaking
• High degree of personal integrity and professionalism
• Highly self-motivated, a team player

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives, we are advancing dermatology for every skin story.

For more information go to www.galderma.com/careers