Customer Delivery Architect

Cisco Systems; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Cisco Systems seeks a Professional Services Architect (Security) to serve as the technical and strategic authority for our Security portfolio, architecting SIEM and SOAR solutions and guiding clients from strategy to deployment. You will partner with product, engineering, and sales to influence roadmaps and ensure outcomes that bolster defense.

Travel up to 30% regionally may be required. You will lead complex deployments, mentor teams, and translate security challenges into business value while

Qualifications

• 5+ years in a SOC, security consulting, or security sales engineering.
• Proven success in implementing and architecting SIEM software.
• Strong background in Cloud IaaS (AWS, GCP or Azure).
• 3+ years of experience with Kubernetes and Docker.
• Proficiency in at least two of Python, Java, .NET, PHP, Ruby, Node.JS, Objective-C.
• Experience with automation/orchestration tools such as Ansible, Puppet, Chef, or Terraform.
• Comfortable working across Unix and Windows command lines.

Responsibilities

• Architect Complex Solutions: Lead end-to-end security deployments from strategy to optimization.
• Drive Innovation: Influence product roadmaps and strategies with cross-functional partners.
• Act as a Trusted Advisor: Engage stakeholders at all levels for operational success.
• Empower the Customer: Enable teams to manage and scale security challenges independently.
• Foster Growth: Mentor team members and contribute to a high-performance environment.

Skills

SOC experience

Security consulting

SIEM software

Cloud IaaS (AWS/GCP/Azure)

Container orchestration (Kubernetes, 3

Docker

Programming: Python/Java/Node.js/ etc.

Automation/orchestration tools (Anible

Unix & Windows CLI

Tools

Kubernetes

Docker

Ansible

Puppet

Chef

Terraform

Job description

Join us as we redefine how the world interacts with machine data.

At Splunk and Cisco, we believe in turning data into answers. We are a team of passionate innovators committed to our customers' success, our product’s evolution, and, most importantly, each other’s growth. We are looking for a Professional Services Architect (Security) to join our Customer Success & Experience organization and help our clients navigate the complex landscape of modern cyber defense.

The Role

As a Professional Services Architect, you will be the technical and strategic authority for our Security portfolio. You will serve as a Trusted Advisor to our customers, architecting solutions across our SIEM and SOAR ecosystems, including Splunk Enterprise Security, UEBA, and SOAR. You aren't just deploying software; you are architecting outcomes that protect organizations from the next generation of threats.

What You'll Do

• Architect Complex Solutions: Lead the end-to-end lifecycle of security deployments, from initial strategy and integration to ongoing optimization.

• Drive Innovation: Partner with Product, Engineering, and Sales teams to influence product roadmaps and develop new strategies that redefine how our customers monitor their infrastructure.

• Act as a Trusted Advisor: Engage at all levels—from C-suite stakeholders to technical engineers to ensure operational success and strategic alignment.

• Empower the Customer: Enable client teams to manage, scale, and solve complex security challenges independently.

• Foster Growth: Champion a culture of continuous improvement, mentoring team members and contributing to a collaborative, high-performance environment.

What You'll Bring

• Experience: 5+ years in a Security Operations Centre (SOC), security consulting, or security sales engineering.

• Security Expertise: Proven success in implementing and architecting SIEM software.

• Technical Proficiency:

• Strong background in Cloud IaaS (AWS, GCP, or Azure).

• 3+ years of experience with container orchestration (Kubernetes and Docker).

• Proficiency in at least two of the following: Python, Java, .NET, PHP, Ruby, Node.JS, Objective-C.

• Experience with automation/orchestration tools (Ansible, Puppet, Chef, or Terraform).

• Comfortable working across both Unix and Windows command lines.

Soft Skills:

• A high sense of urgency and the ability to manage competing deadlines in a fast-paced environment.

• Exceptional communication skills, including the ability to translate complex technical problems into business-value conversations.

• A self-starter mindset with a passion for continuous learning and professional development.

• Experience creating technical documentation (architecture diagrams, white papers, etc.).

• Bonus Points: Knowledge of Splunk administration or statistical and analytical modeling.

• Travel: Ability to travel up to 30% regionally as required.

Why You'll Love It Here

We value our people as much as our product. You will have the opportunity to take ownership of your work, receive mentorship from industry leaders, and play a vital role in a team that celebrates collective success. We encourage a two-way flow of ideas and believe that the best solutions come from diverse, empowered, and supported teams.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Cisco is an Affinity Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.