Customer Delivery Architect

188 Cisco International Limited Singapore Branch; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Cisco is seeking a Professional Services Architect (Security) to lead security deployments across SIEM and SOAR, serving as a trusted advisor to clients while shaping outcomes that protect their environments.

You will architect end-to-end solutions, work with Cloud IaaS (AWS/GCP/Azure), container orchestration (Kubernetes, Docker), and facilitate executive-level conversations. Travel up to 30% regionally. Join a team that values continual learning and collaboration.

Qualifications

• 5+ years in a SOC, security consulting, or security sales engineering.
• Proven success in implementing and architecting SIEM software.
• Strong background in Cloud IaaS (AWS, GCP, or Azure).
• 3+ years of experience with container orchestration (Kubernetes and Docker).
• Proficiency in at least two of: Python, Java, .NET, PHP, Ruby, Node.JS, Objective-C.
• Experience with automation/orchestration tools (Ansible, Puppet, Chef, or Terraform).
• Comfortable working across Unix and Windows command lines.
• Soft skills: urgency and ability to manage deadlines in a fast-paced environment.
• Exceptional communication skills and ability to translate technical problems into business value.
• Self-starter mindset with continuous learning and professional development.
• Experience creating architecture diagrams, white papers, etc.
• Bonus: Splunk administration knowledge or statistical/analytical modeling.
• Travel up to 30% regionally.

Responsibilities

• Architect Complex Solutions: Lead end-to-end security deployments, from strategy to optimization.
• Drive Innovation: Collaborate with Product/Engineering/Sales to influence roadmaps.
• Act as Trusted Advisor: Engage stakeholders to ensure operational success and alignment.
• Empower the Customer: Enable teams to manage and solve security challenges independently.
• Foster Growth: Mentor and contribute to a high-performance, collaborative environment.

Skills

SOC experience

SIEM architecture

Cloud IaaS

Kubernetes

Docker

Python

Java

Node.js

Automation tooling

Unix/Windows

Communication

Architecture documentation

Tools

Kubernetes

Docker

Terraform

Ansible

Puppet

Chef

Job description

Join us as we redefine how the world interacts with machine data. At Splunk and Cisco, we believe in turning data into answers. We are a team of passionate innovators committed to our customers' success, our product's evolution, and, most importantly, each other's growth. We are looking for a Professional Services Architect (Security) to join our Customer Success & Experience organization and help our clients navigate the complex landscape of modern cyber defense.

The Role

The Role As a Professional Services Architect, you will be the technical and strategic authority for our Security portfolio. You will serve as a Trusted Advisor to our customers, architecting solutions across our SIEM and SOAR ecosystems, including Splunk Enterprise Security, UEBA, and SOAR. You aren't just deploying software; you are architecting outcomes that protect organizations from the next generation of threats.

What You’ll Do

• Architect Complex Solutions: Lead the end-to-end lifecycle of security deployments, from initial strategy and integration to ongoing optimization.
• Drive Innovation: Partner with Product, Engineering, and Sales teams to influence product roadmaps and develop new strategies that redefine how our customers monitor their infrastructure.
• Act as a Trusted Advisor: Engage at all levels—from C-suite stakeholders to technical engineers to ensure operational success and strategic alignment.
• Empower the Customer: Enable client teams to manage, scale, and solve complex security challenges independently.
• Foster Growth: Champion a culture of continuous improvement, mentoring team members and contributing to a collaborative, high-performance environment.

What You’ll Bring

• Experience: 5+ years in a Security Operations Centre (SOC), security consulting, or security sales engineering.
• Security Expertise: Proven success in implementing and architecting SIEM software.
• Technical Proficiency: Strong background in Cloud IaaS (AWS, GCP, or Azure).
• 3+ years of experience with container orchestration (Kubernetes and Docker).
• Proficiency in at least two of the following: Python, Java, .NET, PHP, Ruby, Node.JS, Objective-C.
• Experience with automation/orchestration tools (Ansible, Puppet, Chef, or Terraform).
• Comfortable working across both Unix and Windows command lines.
• Soft Skills: A high sense of urgency and the ability to manage competing deadlines in a fast-paced environment.
• Exceptional communication skills, including the ability to translate complex technical problems into business-value conversations.
• A self-starter mindset with a passion for continuous learning and professional development.
• Experience creating technical documentation (architecture diagrams, white papers, etc.).
• Bonus Points: Knowledge of Splunk administration or statistical and analytical modeling.
• Travel: Ability to travel up to 30% regionally as required.

Why You’ll Love It Here

We value our people as much as our product. You will have the opportunity to take ownership of your work, receive mentorship from industry leaders, and play a vital role in a team that celebrates collective success.

We encourage a two-way flow of ideas and believe that the best solutions come from diverse, empowered, and supported teams.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.

These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.

Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.

We work as a team, collaborating with empathy to make really big things happen on a global scale.

Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale.

The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn.

We understand the power each of our unique backgrounds bring when we work together.

Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.