Customer Affairs Manager — Service Excellence

Singapore Airlines; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

Singapore Airlines is seeking a customer-focused professional to join the Customer Affairs Department in the Customer Services & Operations Division. The role emphasizes building relationships with SIA customers and addressing concerns to restore confidence.

The successful candidate will handle feedback promptly, collaborate with diverse business units, and participate in initiatives to raise service standards.

Qualifications

• University degree required.
• Emotional maturity and passion for customer service, plus excellent interpersonal and communication skills.
• Flair for writing and strong written communication.

Responsibilities

• Play an important role in managing and building relationships with SIA customers.
• Attend to customer feedback promptly and take actions to restore customer confidence.
• Work closely with various business units to establish the cause of customer concerns and address servicing gaps.
• Participate in projects and initiatives to raise customer service standards as assigned.

Skills

Customer service

Relationship building

Interpersonal skills

Written communication

Education

University degree

Job description

Singapore Airlines is seeking a customer-focused professional to join the Customer Affairs Department in the Customer Services & Operations Division. The role emphasizes building relationships with SIA customers and addressing concerns to restore confidence.

The successful candidate will handle feedback promptly, collaborate with diverse business units, and participate in initiatives to raise service standards.