Customer Account Manager (H/F)

SAFRAN HELICOPTER ENGINES ASIA PTE LTD; Singapore; On-site; SGD 150,000 - 230,000; Full time

Job summary

Safran Helicopter Engines Asia Pte Ltd in Singapore is seeking a senior commercial manager to grow revenue in the Asia region. You will manage end-to-end sales cycles with helicopter operators and OEMs, shape forecasts and optimize contract margins.

You will lead negotiations, ensure customer satisfaction across aftersales, and drive cash collection while maintaining compliance with Safran policies. Strong leadership, data analysis, and aviation market knowledge are essential.

Qualifications

• Bachelor's degree in business or related field.
• Proven track record in B2B sales, preferably in aerospace or high-tech industries.
• Strong negotiation and relationship-building capabilities.

Responsibilities

• Draw the 12-month sales forecast and follow its achievement, managing risks and opportunities.
• Drive revenue growth and achieve sales targets.
• Lead all commercial negotiations with existing customers and partners.
• Monitor customer satisfaction across aftersales, including technical support and service levels.
• Pilot cash collection from customers.
• Ensure compliance and participate in internal control improvements.
• Propose best commercial solutions aligned with contractual policies.
• Prepare and organize customer visits and relay feedback to stakeholders.
• Lead contract renewals and oversee offers and reviews.

Skills

Negotiation

Sales leadership

Market analysis

Customer relationships

Communication skills

Business acumen

Education

Bachelor's degree in Business or related field

Tools

MS Office

Excel

PowerPoint

Job description

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 110 000 collaborateurs pour un chiffre d'affaires de 31,3 milliards d'euros en 2025, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2025 » du magazine TIME.

Safran Helicopter Engines est le leader mondial des moteurs d'hélicoptères et le seul industriel à s'être spécialisé sur ce marché. Implantée dans le monde entier, la société emploie 6100 personnes dans le monde et possède plus de 2 500 clients répartis dans 155 pays et plus de 21 500 moteurs en service.

Parce que nous sommes persuadés que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunités d'emploi.

Descriptif mission

• to increase Safran Helicopter Engines business, sales and market share
• to foster the loyalty of your customers, notably through the signature of service contracts
• to steer the financial revenue (invoicing, turnover, gross margin, cash) generated through your market
• (up to 50% of the activity in the field ? overseas, mainly in Asia)

To achieve your mission, you will be in daily contact with helicopter operators and you will often need to coordinate with local airframers.

Job Description:

• Draw the business forecast in your market (on short and middle terms) & follow up on its achievement by managing risks and opportunities rolling 12 months
• Drive revenue growth and achieve sales target.
• Lead all commercial negotiations in your market with existing customers & partners
• Monitor and ensure customer satisfaction through all the components of the aftersales market: technical support, responsiveness, service rates, material supply, contract performance, KPI's, etc.
• Pilot the cash collection from customers
• Participate in continuous monitoring of internal controls where necessary and ensure compliance
• Participate to all improvement initiatives with the rest of the department and other company departments
• Propose best commercial solution according to situation and customers' needs, in compliance with the contractual agreements and company commercial policies
• Draw up commercial offers factoring in the company's commercial policy
• Optimize contract margin and ensure profitability - CMI ( additional invoicing, commercial gesture, discount)
• Ensure overall Contract execution and contractual deliverables
• Provide strong leadership to Customer service team in resolution to all customer related matters and ensure highest quality of service, communication and products is provided to all stakeholders
• Build up and manage 12 months sales forecast and ensure sales objectives are being followed
• Maintain and develop strong relationship with existing customers
• Establish Short/Mid Term strategies to develop new business opportunities with existing customers or partners with customers
• Manage commercial gestures and discount with the customer(s) in accordance with Safran HE requirements/Policies
• Prepare and organize all customer visits, relay information / complaints / customer requests to relevant stakeholders and update via Safran reporting tool.
• Pilot contract renewals and lead all offers and contract reviews
• Leader for customer satisfaction through feedbacks and customer surveys

Self-starter, solution-oriented, proactive, positive attitude and entrepreneurial mindset are required

• Strong interpersonal & communication skills
• Strong business acumen with good data and analytical skills
• Strong negotiation and selling skills
• Knowledge in aviation gas turbines (product knowledge), aviation services and MRO industry will be an added advantage
• Microsoft Office knowledge is required (Excel, Powerpoint, Word)