Cross Technology Managed Services Engineer (L3)

nttlimited; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NTT DATA is seeking a Messaging & Collaboration Engineer to deliver secure, scalable collaboration services across on-premises, hybrid, and Microsoft 365 environments. You will manage SharePoint farms, administer SQL Server, and implement automation.

You will join a team in Singapore, working on governance, security, HA/DR, and monitoring with strong PowerShell skills and migration experience. This onsite role requires collaboration across IT groups.

Qualifications

• 6+ years managing enterprise SharePoint and SQL Server environments.
• Hands-on experience with SharePoint Online and SQL Server.
• Experience with hybrid environments and migration strategies.
• Proficient in PowerShell scripting and automation.
• Strong troubleshooting and analytical skills.

Responsibilities

• Manage SharePoint farms and site collections.
• Perform patching, upgrades, and governance enforcement.
• Support hybrid integration with Microsoft 365 services.
• Administer SQL Server environments for SharePoint and other apps.
• Monitor performance and plan capacity; ensure HA/DR readiness.
• Develop scripts to automate routine tasks and reporting.
• Implement least-privilege security and audit readiness.

Skills

SharePoint

SQL Server

PowerShell

Automation

Hybrid environments

Monitoring

Troubleshooting

Teams

Exchange Server

Security & compliance

Education

Bachelor’s degree in IT/Computing

Microsoft 365 Certified: Enterprise Administrator Expert

Microsoft Certified: Azure Database Administrator Associate

Tools

SharePoint Online

MS SQL Server

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

We are seeking a Messaging & Collaboration Engineer with strong expertise in SharePoint and SQL Server administration. This role is responsible for delivering secure, scalable, and reliable collaboration services across on-premises, hybrid, and Microsoft 365 environments.

Key Responsibilities

SharePoint Administration

• Manage and maintain SharePoint farms and site collections
• Perform patching, upgrades, and lifecycle management
• Define and enforce governance policies and best practices
• Support hybrid integration with Microsoft 365 services
• Troubleshoot issues across SharePoint architecture

SQL Server Management

• Administer SQL Server environments supporting SharePoint and other applications
• Monitor and optimize database performance and resource utilization
• Manage backup, restore, and disaster recovery strategies
• Implement High Availability (HA) and Disaster Recovery (DR) solutions (e.g., Always On, clustering)
• Perform capacity planning and database maintenance

Automation & Scripting

• Develop and maintain PowerShell scripts to automate routine tasks
• Improve operational efficiency through automation and tooling
• Generate reports for system health, usage, and compliance

Security & Compliance

• Implement and enforce least-privilege access models
• Ensure secure configurations aligned with enterprise policies
• Support audit readiness and compliance requirements
• Collaborate with security teams to mitigate risks

Monitoring & Reliability

• Implement proactive monitoring and alerting mechanisms
• Perform root cause analysis and incident resolution
• Participate in on-call support rotation
• Ensure high availability and system stability

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client's service
• Leads and manages all initial client escalation for operational issues.
• May work on implementing and delivering disaster recovery functions and tests.

Academic Qualifications and Certifications

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft Certified: Azure Database Administrator Associate

Required Experience & Skills

• 6+ years of experience managing enterprise-level SharePoint and SQL Server environments
• Strong hands-on expertise in:
• SharePoint SE and online
• Microsoft SQL
• Exchange Server (SE) and Exchange Online
• Microsoft Teams
• Skype for Business Server
• Experience with hybrid environments and migration strategies
• Proficiency in PowerShell scripting and automation
• Strong troubleshooting and analytical skills

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.