CRM Engagement & Lifecycle Specialist

DUOTECH PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Singapore is seeking a CRM Specialist responsible for executing and optimizing user outreach campaigns. The ideal candidate should have over 3 years of experience in user operations and CRM management, along with practical experience in major CRM platforms such as Braze or HubSpot. This role requires analytical skills and the ability to collaborate with cross-functional teams to enhance user engagement and campaign performance. The position invites proactive and resilient professionals committed to continuous learning.

Qualifications

• 3+ years of working experience in user operations and user outreach and/or CRM management.
• Proven track record building automated outreach systems.
• Experience in configuring campaigns within major CRM platforms.

Responsibilities

• Independently execute and maintain user outreach campaigns.
• Analyze campaign data to identify performance gaps.
• Track and report on campaign effectiveness.

Skills

User operations

CRM management

Campaign analysis

Multi-channel outreach

Tools

Braze

HubSpot

Salesforce Marketing Cloud

Job description

A leading consulting firm in Singapore is seeking a CRM Specialist responsible for executing and optimizing user outreach campaigns. The ideal candidate should have over 3 years of experience in user operations and CRM management, along with practical experience in major CRM platforms such as Braze or HubSpot. This role requires analytical skills and the ability to collaborate with cross-functional teams to enhance user engagement and campaign performance. The position invites proactive and resilient professionals committed to continuous learning.