CRM Developer

OPENSOURCE PTE. LTD.; Singapore; Presencial; SGD 120.000 - 160.000; Tempo integral

Resumo da vaga

OPENSOURCE PTE. LTD. seeks an experienced Implementation Specialist/Technical Developer to design and build CRM solutions using Dynamics 365, C#, and .NET. You will gather requirements, provide technical guidance, and ensure high performance and reliable software delivery.

You will work across SDLC Waterfall and Agile projects, engage in on-site support, training, and post-implementation activities while coordinating with stakeholders and ensuring adherence to SLAs.

Qualificações

• Degree in Computer Science or Engineering or equivalent work experience.
• 6+ years of Dynamics 365 (on-premise and online).
• 3+ years of Power Platform (Power Apps/Power Portal).
• 3+ years of AWS or Azure experience.
• Proficient in C# and OO design.
• Experience with Webservice development (SOAP/REST).
• Proficient with Microsoft IIS and TFS.

Responsabilidades

• Gather and analyse requirements; prepare functional and technical specs.
• Architect and develop CRM solutions using CRM SDK, C#, .Net.
• Provide onsite support and guide team members.
• Test configurations against requirements and deploy modules.
• Deliver training and assist with go-live and post-implementation support.
• Manage client relationships and SLA-based service delivery.

Conhecimentos

Dynamics 365

Power Platform

AWS/Azure

C# / .NET

Webservice (SOAP/REST)

IIS configuration

TFS source control

SDLC: Waterfall/Agile

Implementation experience

Government/Private projects

Formação

Degree in Computer Science or Engineering

Ferramentas

CRM SDK

Power Apps

Power Portal

AWS/Microsoft Azure

Descrição da vaga

Responsibilities

The position combines the roles of implementation specialist and technical developer in one. You will effectively manage your time to participate in planning and implementations utilizing your technical aptitude, and will provide additional support to your manager and ultimately, the client.

Duties will include but are never limited to:

• Primarily responsible for requirements gathering including:
• Preparing functional requirements and technical requirements specification based on user requirements gathering sessions and input from the customer.
• Presenting to management for review, and making changes as required.
• Onsite support.
• Architect and develop custom CRM solutions using CRM SDK, C#, and .Net.
• Having very good understanding on Mailbox set up and Server Side Synchronization.
• Very good exposure to CRM Security Roles and Team setup.
• Having deep knowledge on CRM Asynchronous Process, Workflow, Plugins and able to troubleshoot CRM servers if required.
• Provide technical guidance to team members.
• Testing configuration against final requirements:
• Configure software modules based on requirements to test and deploy.
• Preparing the training itinerary and materials and delivering training to end users.
• Executing cutover procedures at MS Dynamics CRM deployment as identified by your manager:
• Following guidelines and checklists developed for deployment.
• Adhering to timelines.
• Assisting with the preparation of the project status report, project timeline and project budget.
• Providing go live and post-implementation support.
• Participate in requirements gathering sessions to validate business cases, gather and document business and functional objectives. Build prototypes if required.
• Design, build, and maintain efficient, reusable, and reliable code.
• Ensure the best possible performance, quality, and responsiveness of applications.
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.
• Maintain code quality and version.
• Validate system performance by developing and conducting test scripts; completing bug fixes.
• Conduct training programs to provide technical knowledge and functional knowledge to the participants when requested.
• Manage customer relationship through answering questions, resolving concerns and issues.
• Manage service delivery as per the SLA (Service Level Agreement) with the customers.

Requirements

• Degree in Computer Science or Engineering or equivalent work experience.
• At least 6 years relevant working experience with strong knowledge of Dynamics 365 on premise and Dynamics 365 Online.
• At least 3 years relevant working experience with strong knowledge on Power Platform, Power Apps and Power Portal.
• At least 3 years relevant working experience with strong knowledge on AWS or Microsoft Azure.
• Proficient in C#, with a strong understanding of object-oriented programming.
• Experienced in Webservice development like SOAP or REST protocol.
• Proficient in setting up and configuring Microsoft IIS (Internet Information Server).
• Proficient in code versioning tools such as TFS (Team Foundation Server).
• Willing to work in implementation and maintenance projects.
• Willing to work in Government and Private projects.
• Ability to work in both SDLC Waterfall and Agile projects.