CRM & Client Engagement Manager - Luxury Retail Growth

Valentino; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Valentino is seeking a CRM Assistant Manager to drive client engagement and loyalty for its luxury brand in Singapore. You will work with global CRM and regional teams to analyze performance, identify opportunities, and implement targeted actions that grow client acquisition and retention.

You will plan and execute client engagement events to elevate the brand experience and collaborate with store teams to optimize CRM impact.

Qualifications

• Strong analytical and data interpretation skills in luxury Retail industries preferred.
• Proficiency in CRM systems and reporting tools.

Responsibilities

• Collaborate with Retail, Client Engagement, Merchandising, Visual Merchandising and Marketing & Communications teams to support market and store initiatives and drive client acquisition, retention, engagement and overall commercial performance.
• CRM Performance Analysis & Reporting: Review and analyze CRM performance data and KPIs.
• Monitor market performance against global and regional CRM goals and identify opportunities.
• Prepare regular reports and dashboards to communicate key insights to management and stores.
• Track client segmentation and spending behaviours to support business strategies.

Skills

Analytical skills

CRM systems

Reporting tools

Luxury retail

Clienteling

Stakeholder management

Communication

Project management

Event coordination

Data interpretation

Collaboration

Job description

Valentino is seeking a CRM Assistant Manager to drive client engagement and loyalty for its luxury brand in Singapore. You will work with global CRM and regional teams to analyze performance, identify opportunities, and implement targeted actions that grow client acquisition and retention.

You will plan and execute client engagement events to elevate the brand experience and collaborate with store teams to optimize CRM impact.