Critical Facilities Operations & Incident Response Engineer (Data Centre)

Singtel; Singapore; On-site; SGD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible work arrangements

Health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Job summary

Singtel is seeking individuals for Data Centre Operations to monitor and manage critical facilities infrastructure. You will work in a 24x7 Centralized Network Operations Centre and be responsible for ensuring systems function accurately.

The ideal candidate has a diploma in Electrical or Mechanical Engineering and at least 2 years of relevant experience. Familiarity with facilities monitoring tools is advantageous, and strong troubleshooting and communication skills are essential.

Enjoy flexible work arrangements and a comprehensive suite of health benefits!

Qualifications

• Minimum 2 years of experience in Data Centre Operations or Facilities Operations.
• Basic understanding of Data Centre facilities systems including power and cooling.
• Able to work in a 24x7 shift environment.

Responsibilities

• Monitor critical Data Centre facilities infrastructure in a 24/7 CNOC environment.
• Coordinate with onsite teams during maintenance and emergency situations.
• Maintain operational records and generate performance reports.

Skills

Electrical Engineering

Mechanical Engineering

Facilities Management

Troubleshooting

Communication Skills

Education

ITE, Nitec or Diploma in relevant discipline

Tools

BMS

EMS

DCIM

Servicenow

Job description

Passionate about making a real impact? Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co‑create the future with our dynamic teams!

Make an Impact by

Facilities Monitoring & Operations

• Monitor and manage critical Data Centre (DC) facilities infrastructure in a 24x7 Centralized Network Operations Centre (CNOC) environment.
• Perform real‑time monitoring of electrical, mechanical and environmental systems including UPS, generators, CRAC/CRAH units, power distribution systems, temperature and humidity monitoring, leak detection systems and access control systems.
• Respond promptly to facility alarms, incidents and abnormalities, and elevate issues to customer success team, technical specialists and customers based on severity and operational impact.
• Ensure Building Management Systems (BMS), Environmental Monitoring Systems (EMS), DCIM tools and IoT monitoring devices are functioning accurately and reliably.
• Coordinate with onsite operations teams during maintenance activities, equipment failures, planned shutdowns and emergency response situations.
• Monitor facility performance trends and highlight recurring alarms or abnormalities for corrective actions.

Incident, Change & Maintenance Coordination

• Support facilities incident management processes including incident logging, escalation, tracking and closure within defined SLA timelines.
• Manage change requests workflow with internal teams.
• Ensure proper documentation and shift handover updates for all incidents, maintenance activities and operational events.
• Liaise with internal stakeholders to ensure timely resolution of facilities‑related issues.

Operational Support & Reporting

• Maintain accurate operational records, alarm logs, escalation reports and facilities documentation.
• Assist in generating operational and facilities performance reports for management review.
• Manage OneNxera Portal.
• Support continuous improvement initiatives to enhance operational efficiency, monitoring effectiveness and service reliability.
• Ensure compliance with operational procedures, safety requirements and data centre best practices.

Skills For Success

• ITE, Nitec/Higher Nitec or Diploma in Electrical Engineering, Mechanical Engineering, Facilities Management or related discipline.
• Minimum 2 years of relevant experience in Data Centre Operations, Facilities Operations or mission critical infrastructure environments.
• Candidates with relevant hands‑on experience in 24x7 operations environments are encouraged to apply.
• Basic understanding of Data Centre facilities systems including power, cooling, environmental monitoring and building management systems.
• Familiarity with facilities monitoring tools such as BMS, EMS, DCIM or Servicenow systems is advantageous.
• Knowledge of incident management, escalation handling and change management processes.
• ITIL Foundation certification will be an added advantage.
• Able to work effectively in a 24x7 shift environment (12‑hours shift rotation).
• Good troubleshooting, coordination and communication skills.
• Team players with positive attitude and willingness to learn.
• Able to remain calm and organized during operational incidents and high‑pressure situations.

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!